When are lessons learned and reputations made? When we get hit with the tough stuff.

We celebrate our Season 8 kickoff with the return of Ellen Rohr">Ellen Rohr, President of Zoom Drain">Zoom Drain in Norristown, Pennsylvania. Since we last spoke with Ellen, Zoom Drain has expanded from 15 to 40 locations coast to coast. And they’ve done it by leaning into the problem and doing right by everyone.

Ellen spills the secret sauce on how the folks at Zoom Drain plan, execute, and measure results as they power their brand forward through 2023 and beyond.

Join us as we discuss:

- (13:21) Building strategic relationships through referral marketing

- (21:48) ServiceTitan’s upcoming Pantheon 2023 trades conference

- (32:02) Connecting back to your “why” during big changes

Check out these resources we mentioned during the podcast:

- ServiceTitan Pantheon 2023">ServiceTitan Pantheon 2023

- Zoom Drain">Zoom Drain

- Ellen Rohr">Ellen Rohr

You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts">Apple Podcasts, on Spotify">Spotify, or here">here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!">Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player.

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