In this episode, we interview Jeff Ostermann from Sweetwater (Sweetwater is the world's leading music technology and instrument retailer) about how customer care leads to the ideal outcome not only for happy customers, but for their business as well. Enjoy!⭐️ Links & Show Notes<ul><li><a href="https://www.linkedin.com/in/adamnorko/">Adam Norko</a></li><li><a href="https://www.linkedin.com/in/scottfasano/">Scott Fasano</a></li><li><a href="https://www.linkedin.com/in/conradoconnell/">Conrad O'Connell</a></li><li><a href="https://www.linkedin.com/in/jeffostermann/">Jeff Ostermann</a></li><li><a href="https://www.sweetwater.com/">Sweetwater</a></li></ul>

In this episode, we interview Jeff Ostermann from Sweetwater (Sweetwater is the world's leading music technology and instrument retailer) about how customer care leads to the ideal outcome not only for happy customers, but for their business as well. Enjoy! ⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellJeff OstermannSweetwater

In this episode, we interview Jeff Ostermann from Sweetwater (Sweetwater is the world's leading music technology and instrument retailer) about how customer care leads to the ideal outcome not only for happy customers, but for their business as well.&nbsp;Enjoy!⭐️ Links &amp; Show Notes<ul><li><a href="https://www.linkedin.com/in/adamnorko/" rel="noopener noreferrer">Adam Norko</a></li><li><a href="https://www.linkedin.com/in/scottfasano/" rel="noopener noreferrer">Scott Fasano</a></li><li><a href="https://www.linkedin.com/in/conradoconnell/" rel="noopener noreferrer">Conrad O'Connell</a></li><li><a href="https://www.linkedin.com/in/jeffostermann/" rel="noopener noreferrer">Jeff Ostermann</a></li><li><a href="https://www.sweetwater.com/" rel="noopener noreferrer">Sweetwater</a></li></ul>

Breaking Down The Business Sense Of Treating Customers Like Rock Stars (With Jeff Ostermann)

Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry.

Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation.

We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences.

So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.

Business

Marketing

Management

Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry. Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation. We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences. So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.

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Breaking Down The Business Sense Of Treating Customers Like Rock Stars (With Jeff Ostermann)

Breaking Down The Business Sense Of Treating Customers Like Rock Stars (With Jeff Ostermann)

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