We sit down with Josh Coomes, who is in his second year of running his auto repair shop. We dive deep into the challenges of managing car count, marketing strategies, and the struggle of balancing growth with efficiency. Josh and Jimmy discuss the tipping point where too much work can actually hurt a shop, the importance of processes, and whether discount services like free diagnostics are a smart play or a race to the bottom. If you're a shop owner, mechanic, or just love the business side of the automotive world, this episode is packed with insights you won’t want to miss!