Builder Funnel Radio

Customer experience is paramount to your bottom line. Spencer hosts Kimberly Mackey of New Homes Solutions Consulting to discuss the Customer Experience Funnel (CEF).

Topics covered: what the customer experience funnel entails, where it starts for your potential buyer, different stages of the funnel, and how to improve.

The sales process is critical to the survival of your business. In this episode, Spencer hosts John Palumbo of johnpalumbo.com. Using his 15 years of experience in the industry, John chats with us about the difference between influence and persuasion, how to sell without feeling pushy, documenting your sales process, and how to be a great salesperson- even as an introvert.

If you believe your sales process could be improved, then this episode is for you.

In this week's episode, Spencer hosts Todd Dawalt of the Construction Leading Edge podcast and Constructionleadingedge.com. Todd talks about how to restore a struggling business to greatness.

If you're looking for tangible takeaways that you can use to improve your construction business's bottom line, you've come to the right place. Todd walks us through several important topics, like how to deal with cash flow issues, growing as a leader, and how to develop lasting relationships when there is already bad blood.

Todd drops some excellent knowledge in this episode that you will not want to miss.

In this week's episode, Spencer hosts Jen Barken of DoYouConvert.com. Jen is an online sales specialist, and she talks to us about what a trustworthy online sales specialist does, why this role is so important, what exactly they do within your company, how much to pay them, and much more.

In this week's episode, Spencer hosts Joe Stoddard of mountainconsulting.com

Joe is an expert in home builder processes and systems. He helps homebuilders and remodelers get their businesses under control by identifying problems in their processes.

Topics Covered: why systems are so important, how to achieve the "ZERO" Punch-list, how to master the warranty process, and much more. If you own a growing or struggling construction company, then this episode is for you.

SVD is back on Builder Funnel radio this week with some killer tips that can help you manage your cash better, and get your business into the habit of being profitable.

Shawn has owned and operated construction businesses for over 20 years and is the author of Profit First for Contractors and The Paperwork Punch List: 28 Days to Streamline Your Construction Business.

In this week's episode, Spencer hosts Carol Smith of Home Address. She joins the show to chat about customer service and how the right type of customer service can be used to grow your business. Carol got her start by doing mortgages when interest rates were 15%+! Can you imagine?!

Carol discovered that she had a knack for the customer service element. After her boss sent her to Washington DC to give a presentation on customer service - Carol decided to pursue a career in the field and has been doing it ever since. Now Carol helps construction business owners rework or build from the ground up - fantastic customer service systems.

If you are looking to take your business to the next level, then check out this episode.

In this week's episode, Spencer hosts Josh Kelly of Parker & Sons HVAC and Revukangaroo.com.

Josh is the Marketing Director of Parker & Sons, helping them grow from a 6.5 million dollar company to a 100 million dollar company in 13 years. Josh has some fantastic insights on how to develop a company, and some of them may seem surprisingly simple!

Topics covered: how to hire and retain great talent, how to build (and evaluate) business systems, how to refine your marketing and sales goals, and how to focus on daily goals.

This episode contains pure gold, and if you're in the business of growth, then this episode is for you. Check it out here on Builder Funnel Radio.

In this week's episode, Spencer hosts Marc Levesque of Webrunner Media. Marc is a paid advertising expert and co-founder of Webrunner Media, a paid advertising agency that works with contractors and home improvement businesses.

Topics covered: common paid ad mistakes that rookies make, building a landing page that converts, and the difference between paid ads and content marketing.

In this week's episode, Spencer hosts Bobby Darnell of Construction Market Consultants. Bobby has over 30 years of experience in the construction industry and is a bonafide expert in the CRM set-up and sales process.

Bobby helps companies implement CRM software processes, and helps refine company sales strategies. If your company relies on sales (which we imagine it does), then this episode is for you.

Check it out and see how Bobby's tips can help you measure your companies success and growth and how implementing a CRM keeps your company moving forward.