In this episode, we interview (for the second time) Tyann Marcink Hammond of many projects (linked below) but most known as the Queen Of Guest Experience for Touch Stay. We talk about what touch points are missing from many PMs and hosts workflows, building happy guest experiences and more... Enjoy!⭐️ Links & Show Notes<ul><li><a href="https://www.linkedin.com/in/adamnorko/">Adam Norko</a></li><li><a href="https://www.linkedin.com/in/scottfasano/">Scott Fasano</a></li><li><a href="https://www.linkedin.com/in/conradoconnell/">Conrad O'Connell</a></li><li><a href="https://www.linkedin.com/in/tyannmarcink/">Tyann Marcink Hammond</a></li><li><a href="https://bransonfamilyretreats.com/">Branson Family Retreats</a></li><li><a href="https://missourihaus.com/">Missouri Haus</a></li><li><a href="https://touchstay.com/">Touch Stay</a></li></ul>

In this episode, we interview (for the second time) Tyann Marcink Hammond of many projects (linked below) but most known as the Queen Of Guest Experience for Touch Stay. We talk about what touch points are missing from many PMs and hosts workflows, building happy guest experiences and more... Enjoy! ⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellTyann Marcink HammondBranson Family RetreatsMissouri HausTouch Stay

In this episode, we interview (for the second time) Tyann Marcink Hammond of many projects (linked below) but most known as the Queen Of Guest Experience for Touch Stay. We talk about what touch points are missing from many PMs and hosts workflows, building happy guest experiences and more...&nbsp;Enjoy!⭐️ Links &amp; Show Notes<ul><li><a href="https://www.linkedin.com/in/adamnorko/" rel="noopener noreferrer">Adam Norko</a></li><li><a href="https://www.linkedin.com/in/scottfasano/" rel="noopener noreferrer">Scott Fasano</a></li><li><a href="https://www.linkedin.com/in/conradoconnell/" rel="noopener noreferrer">Conrad O'Connell</a></li><li><a href="https://www.linkedin.com/in/tyannmarcink/" rel="noopener noreferrer">Tyann Marcink Hammond</a></li><li><a href="https://bransonfamilyretreats.com/" rel="noopener noreferrer">Branson Family Retreats</a></li><li><a href="https://missourihaus.com/" rel="noopener noreferrer">Missouri Haus</a></li><li><a href="https://touchstay.com/" rel="noopener noreferrer">Touch Stay</a></li></ul>

Building The Ideal? Approach To Hospitality (With Tyann Marcink Hammond)

Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry.

Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation.

We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences.

So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.

Business

Marketing

Management

Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry. Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation. We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences. So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.

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Building The Ideal? Approach To Hospitality (With Tyann Marcink Hammond)

Building The Ideal? Approach To Hospitality (With Tyann Marcink Hammond)

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