Welcome back to Episode 102 of The Scratch Agency Podcast! In this episode, we sit down with Osama Al Haymi to delve into the intricacies of claims management. From understanding the claims process to handling catastrophic losses, Osama shares invaluable insights and practical tips to improve client experiences and outcomes. If you're looking to enhance your claims knowledge, this episode is a must-listen!

 🕒 (00:00) - Introduction.

🕒 (02:47) - Understanding the Claims Process.

🕒 (05:58) - Setting Up the Claims Process.

🕒 (09:02) - Initial Client Interaction During Claims.

🕒 (11:54) - Navigating Complex Claims.

🕒 (14:48) - Handling Catastrophic Losses.

🕒 (17:51 )- The Importance of Human Connection.

🕒 (20:47) - Final Thoughts on Claims Management.

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