What do luxury hotels and orthodontic practices have in common? Turns out that we share a lot.

I’m joined by Zachary Lapidus, Vice President of Luxury Hotel Operations at Caesars Palace in Las Vegas. This is the venue of the last ever OP Summit later this year.

Zach and his team know a thing or two about delivering unforgettable experiences, and he’s here to share some incredible lessons from the hospitality world that we can all apply to our orthodontic practice.

We chat about the staffing challenges that are affecting both our industries and how Caesars Palace has overcome these hurdles by focusing on hiring the right people.

They also create a positive team culture and appreciate each employee as they’d like to be appreciated.

Creating memorable experiences isn’t just for high-end hotels. It’s something we can all incorporate into our practices. There’s so much to learn here.

And of course, we take a sneak peek into the upcoming OP Summit at Caesars Palace this September. If you’re attending, you’re in for an unforgettable time! Listen in!

Key Takeaways

Intro (00:00)

Meet Zachary Lapidus, VP of Luxury Hotel Operations at Caesars Palace (00:41)

Caesars Palace’s 60-year history (02:08)

Room options at Caesars Palace for Summit attendees (03:52)

Staffing challenges and solutions in the hospitality industry (07:01)

Making employees feel appreciated and part of a family (10:02)

Tips on handling emotional clients (11:21)

Turning conflicts into opportunities for exceptional customer service (12:34)

Additional Resources

-  New and Noteworthy Caesars Palace Offers https://docs.google.com/document/d/1uhyudpNaMGKKk7OxG-opDfQMPtdibN2Z/edit?usp=sharing&ouid=107188788794295231890&rtpof=true&sd=true

- Register for the OrthoPreneurs Summit 2025: http://opsummit2025.com/

- For more information, visit: https://orthopreneurs.com/

- Join our FREE Facebook group here: https://www.facebook.com/groups/OrthoPreneurs