April 02, 2020

CBP 115: How to Spark Innovation to Keep Your Practice Thriving Well Beyond the Pandemic—with Duncan Wardle, Former VP of Innovation at Disney

51 minutes

At a time when most business owners are scrambling to keep their business alive in a pandemic and reaching for any low hanging fruit they can manage, it’s those that get truly innovative and creative that will not only survive the pandemic but also become the strongest companies long-term. So I couldn’t think of a better time for this episode with Duncan Wardle, the former VP of Innovation and Creativity for Disney (yes, THE Disney).

In this fascinating interview, Duncan walks us through multiple examples of how innovation was used to remove the customer’s biggest pain points and create historical profits; and he gives a handful of exercises we can use ourselves to do the same for our private practices.

For example, Disney knew visitors dreaded the long lines at the gate and every attraction, shop, and hotel throughout the park. So Duncan reframed this and asked a “crazy” question: What if there were no more lines? This eventually led them to the solution of RFID wristbands that could allow visitors to access services automatically. As a result, Disney enjoyed record revenues. Further, they could now truly understand what elements visitors actually preferred by analyzing the map of their travels within the park.

Since leaving Disney, Duncan has become an evangelist for the business value in creating improved customer experiences. In this interview, he explains methods for finding truly breakout solutions for your practice. He’ll give you strategies to get out of your habitual ways of thinking so you can find solutions to eliminate your patient’s fears and resolve the issues that make it hard for them to buy from you.

USEFUL INFORMATION:

Learn How To Get Telehealth Services Setup In Your Practice As Quickly As Possible with my free Telehealth Quick-Start Guide

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