Struggling with team adoption of new processes or tools? In this episode Lia Garvin explains a framing framework for change management that shifts focus from individual benefits to organizational needs to increase process and tool adoption. Learn simple, actionable steps to reframe communication, reduce resistance, and get your team onboard—based on frameworks Lia has used at Microsoft and Apple.

In this episode you will learn:

• Why "we need this" is the wrong frame for any rollout and what to lead with instead
• How reframing a new platform around what the design team actually wanted got full adoption at Microsoft in one week
• The one question to ask before introducing anything new: what does each person specifically get from this?
• What this looks like in practice for a simple weekly check-in process
• An introduction to Snippets: Lia's new web app for team check-ins built around making adoption straightforward

Resources mentioned:

• Snippets web app: liagarvin.com/snippets

Download my FREE guide to making hard conversations with your team easier at liagarvin.com/convo

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Get all the details at: www.liagarvin.com
Contact: liagarvin.com/contact
Email: [email protected]

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© 2026 Lia Garvin / Managing Made Simple