This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

Important tips for working with 1099 contractors: You can't enforce uniforms, extra shifts, or specific chemicals. Safety is crucial, and you can't require non-competes or employee handbook agreements. Ensure 1099s have liability insurance, understand breakage vs. damage, and charge appropriately. Consider company culture, pay, and vehicle options. Listen to 'The Price is Right' podcast for more insights.

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Thanks for tuning in to Cleaning Business Life — the podcast for cleaning business owners who want to build a profitable, sustainable company without burning out.

Hosted by Shannon Miller and Jamie Runco, each episode pulls back the curtain on what it really takes to start, grow, and scale a cleaning business — covering pricing, systems, leadership, boundaries, and the real conversations most people avoid.

🎧 New episodes 2x weekly
 📚 Resources, show notes, and programs: https://kleanfreaksuniversity.com

Because in life — and in business — clean is just the beginning.

— Shannon & Jamie

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

Save your cleaning business thousands by auditing your service area for distance between homes. Understand expenses as your crew grows, including taxes and payroll. Know if you're required to pay mileage or travel time for employees. Keep drive time and trip charges in check, ensuring safety and accessibility. Get drivers' licenses, Wi-Fi passwords, and share your location for safety. For more tips, visit Cleaning Business Life!

Support the show

Thanks for tuning in to Cleaning Business Life — the podcast for cleaning business owners who want to build a profitable, sustainable company without burning out.

Hosted by Shannon Miller and Jamie Runco, each episode pulls back the curtain on what it really takes to start, grow, and scale a cleaning business — covering pricing, systems, leadership, boundaries, and the real conversations most people avoid.

🎧 New episodes 2x weekly
 📚 Resources, show notes, and programs: https://kleanfreaksuniversity.com

Because in life — and in business — clean is just the beginning.

— Shannon & Jamie

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

Learn about the 'dirt code' used by cleaning techs to assess cleanliness levels in homes. Discover how this scale helps professionals communicate effectively without discomfort. Tune in to Cleaning Business Life for more insights and cleaning tips! Don't miss this episode at [link]. Like, share, and subscribe for more cleaning insights!

Support the show

Thanks for tuning in to Cleaning Business Life — the podcast for cleaning business owners who want to build a profitable, sustainable company without burning out.

Hosted by Shannon Miller and Jamie Runco, each episode pulls back the curtain on what it really takes to start, grow, and scale a cleaning business — covering pricing, systems, leadership, boundaries, and the real conversations most people avoid.

🎧 New episodes 2x weekly
 📚 Resources, show notes, and programs: https://kleanfreaksuniversity.com

Because in life — and in business — clean is just the beginning.

— Shannon & Jamie

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

Starting a cleaning business? Here are 10 essential steps to get you started:

1. Decide on a trade name and register it with the secretary of state.
2. Get a Tax ID number (EIN) to protect your SS#.
3. Choose a business entity (e.g., sole proprietorship, LLC, Corp).
4. Determine your financing options and seed money.
5. Decide on using natural or regular cleaning products.
6. Get a logo for your work vehicle (check legality).
7. Look for affordable gear at thrift stores or yard sales.
8. Prepare policies for smooth operations.
9. Plan what equipment to carry.
10. Learn how to price your services with the Pricing Blueprint Master Class.

Support the show

Thanks for tuning in to Cleaning Business Life — the podcast for cleaning business owners who want to build a profitable, sustainable company without burning out.

Hosted by Shannon Miller and Jamie Runco, each episode pulls back the curtain on what it really takes to start, grow, and scale a cleaning business — covering pricing, systems, leadership, boundaries, and the real conversations most people avoid.

🎧 New episodes 2x weekly
 📚 Resources, show notes, and programs: https://kleanfreaksuniversity.com

Because in life — and in business — clean is just the beginning.

— Shannon & Jamie

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

Join us as we discuss fear, self-confidence, and Imposter Syndrome in the cleaning business. Learn how to overcome Imposter Syndrome with mindset shifts and support from others. Remember, everyone experiences this at some point. Your circle of influence impacts your sanity and success. If you have questions, reach out!

Support the show

Thanks for tuning in to Cleaning Business Life — the podcast for cleaning business owners who want to build a profitable, sustainable company without burning out.

Hosted by Shannon Miller and Jamie Runco, each episode pulls back the curtain on what it really takes to start, grow, and scale a cleaning business — covering pricing, systems, leadership, boundaries, and the real conversations most people avoid.

🎧 New episodes 2x weekly
 📚 Resources, show notes, and programs: https://kleanfreaksuniversity.com

Because in life — and in business — clean is just the beginning.

— Shannon & Jamie

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

In this episode, we discuss the importance of valuing your cleaning business and offer pricing tips based on national averages. Learn about flat rates for regular maintenance cleanings, deluxe cleanings, move-out cleanings, and post-construction cleanings. Get advice on selling your services and earning top dollar. This podcast is sponsored by Purevergreen.com. For a comprehensive pricing method, consider The Pricing Blueprint Master Class, available for under $100 at [link]. Join over 1000 cleaning business owners who have benefited from this class!

Support the show

Thanks for tuning in to Cleaning Business Life — the podcast for cleaning business owners who want to build a profitable, sustainable company without burning out.

Hosted by Shannon Miller and Jamie Runco, each episode pulls back the curtain on what it really takes to start, grow, and scale a cleaning business — covering pricing, systems, leadership, boundaries, and the real conversations most people avoid.

🎧 New episodes 2x weekly
 📚 Resources, show notes, and programs: https://kleanfreaksuniversity.com

Because in life — and in business — clean is just the beginning.

— Shannon & Jamie

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

As the holiday season approaches, consider upselling your cleaning services to clients. Ensure schedules remain consistent and accommodate any changes ahead of time. Selling is about building relationships and offering services consultatively. Upselling can increase income; offer additional services like adding toppings to a baked potato. Gift certificates for cleaning services make great gifts. Consider offering pre-payment options and party cleaning services. Partner with other small businesses for cross-advertising opportunities.



Cleaning Business Book Club.   

https://klean-freaks-university.newzenler.com/courses/cleaning-business-book-club-grow-your-cleaning-business-with-the-right-reading-resources



#shannonmiller
#kleanfreaksuniversity
#cleaningbusinesscoach
#kimberlygonzales
#purevergreencleaningproducts

Support the show

Thanks for tuning in to Cleaning Business Life — the podcast for cleaning business owners who want to build a profitable, sustainable company without burning out.

Hosted by Shannon Miller and Jamie Runco, each episode pulls back the curtain on what it really takes to start, grow, and scale a cleaning business — covering pricing, systems, leadership, boundaries, and the real conversations most people avoid.

🎧 New episodes 2x weekly
 📚 Resources, show notes, and programs: https://kleanfreaksuniversity.com

Because in life — and in business — clean is just the beginning.

— Shannon & Jamie

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

The Key to Success: Exceptional Customer Service in the Cleaning Industry

Providing exceptional customer service in the house cleaning business can significantly set you apart from your competition. In today’s fast-paced world, where many customers prefer digital communication over phone calls, ensuring a seamless customer experience is more crucial than ever.

Why Customer Satisfaction Matters

Did you know it takes 40 five-star reviews to counteract just one negative review? This statistic underscores the importance of prioritizing customer satisfaction and maintaining a stellar online reputation. One dissatisfied client can leave a lasting impact, so delivering high-quality service and handling concerns promptly is essential.

Best Practices for One-Time Cleanings

For one-time cleanings, such as deep cleans, post-renovation cleanings, and move-out cleanings, it’s best to conduct a pre- and post-cleaning walkthrough with the client or your cleaning technicians. Having the customer sign off on their satisfaction before leaving the site helps prevent disputes and ensures clear expectations.

When it comes to handling complaints, refunds should be rare and used as a last resort. Instead, offer re-cleans or small discounts where necessary, but only if it aligns with your business policies and profitability.

The Industry Standard: 24-Hour Guarantee

Most reputable cleaning businesses provide a 24-hour satisfaction guarantee, allowing customers to report any missed areas or deficiencies. This policy helps build trust and credibility, ensuring your clients feel confident in your services.

For move-in and move-out cleanings, it’s best to schedule them as the first appointment of the day. These jobs often require extra attention to detail, so starting fresh in the morning ensures accuracy and efficiency.

Training and Employee Appreciation

Your cleaning technicians are the backbone of your business, so investing in their training and development is key. Consider hosting annual or biannual training days to reinforce best practices, introduce new cleaning techniques, and ensure your team consistently delivers top-tier service.

Additionally, showing appreciation for your staff goes a long way in fostering loyalty and motivation. Small gifts, bonuses, or gift cards can make your team feel valued and encourage them to go the extra mile for your clients.

By focusing on customer service, training, and quality assurance, you can build a reliable, trusted cleaning business that attracts repeat clients and positive online reviews.

Support the show

Thanks for tuning in to Cleaning Business Life — the podcast for cleaning business owners who want to build a profitable, sustainable company without burning out.

Hosted by Shannon Miller and Jamie Runco, each episode pulls back the curtain on what it really takes to start, grow, and scale a cleaning business — covering pricing, systems, leadership, boundaries, and the real conversations most people avoid.

🎧 New episodes 2x weekly
 📚 Resources, show notes, and programs: https://kleanfreaksuniversity.com

Because in life — and in business — clean is just the beginning.

— Shannon & Jamie

Send us a text

To ensure promptness, educate your clients about tipping. Many clients are unaware that tipping is an option. Include your tipping policy in all your paperwork and contracts, such as the Cleaning Business Contract Bundle, to clarify expectations.

Show appreciation to your clients with thoughtful gifts like cards, candles, or home goods. As your business grows, reserve special gifts like gift baskets, gift cards, or wine for your top 1-3% of clients.

Supporting other businesses through buying or trading can help offset the cost of holiday gifts. Consider hosting fun events like white elephant gift exchanges or Christmas employee appreciation parties in January, after the holiday rush.

Questions? Feel free to reach out!

Shannon Miller: [email protected]

Join my FB Group: https://www.facebook.com/groups/1583362158497744
YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYg

To order All-Natural Cleaning Products: www.purevergreen.com
See Shannon's latest courses: www.KleanFreaksUnversity.com

Send us a text

Are you leaving money on the table by not selling gift cards? Learn how offering gift cards can increase your revenue and attract new clients. Plus, discover how to create professional-looking gift certificates using Canva, a user-friendly design platform.

Don't miss out on our Black Friday Bonanza course, curated by Shannon, offering exclusive insights and strategies to supercharge your holiday sales. Learn how to upsell additional services and products to maximize your profits.

It's important to have clear terms and conditions for your gift certificates, including blackout dates. By implementing these policies, you can protect your business and ensure a positive customer experience.

And remember, even if someone loses their gift certificate and finds it years later, you can still honor it with a simple policy adjustment. Learn how to navigate gift certificate laws in your state to stay compliant and avoid legal issues.

Tune in to discover how you can be the 'bat mom' of your cleaning business and save the day with these valuable tips and tricks.

Black Friday Bonanza
https://klean-freaks-university.newzenler.com/courses/black-friday-bonanza



#entrepreneur
#cleaningbusinesssuccess
#cleaningbusinesscoachin
#shannonmiller
#kleanfreaksuniversity
#kimberlygonzanes
#purevregreen
#cleannaturally

Questions? Feel free to reach out!

Shannon Miller: [email protected]

Join my FB Group: https://www.facebook.com/groups/1583362158497744
YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYg

To order All-Natural Cleaning Products: www.purevergreen.com
See Shannon's latest courses: www.KleanFreaksUnversity.com