This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

Price increases are a necessary part of running a business, but they can be intimidating. However, if done correctly, they can help you grow your business and improve your bottom line.

 The first step in implementing a price increase is to evaluate your current pricing structure. Are you pricing your services competitively? Are you covering all of your costs and making a profit? If not, it may be time to consider a price increase.

 When deciding on the amount of the price increase, it’s important to consider factors such as the cost of materials, labor, and overhead. You should also consider the current market conditions and the prices charged by your competitors.

 Once you’ve decided on the amount of the price increase, it’s important to communicate it to your customers effectively. Be transparent about the reasons for the increase and emphasize the value that your services provide.

 Finally, be prepared for some pushback from customers. Some may be resistant to the price increase, but if you can demonstrate the value of your services and the reasons for the increase, most customers will understand.

 That's it for today's episode of Cleaning Business Life. Thank you for listening, and we'll see you next time.

Support the show

Thanks for tuning in to Cleaning Business Life — the podcast for cleaning business owners who want to build a profitable, sustainable company without burning out.

Hosted by Shannon Miller and Jamie Runco, each episode pulls back the curtain on what it really takes to start, grow, and scale a cleaning business — covering pricing, systems, leadership, boundaries, and the real conversations most people avoid.

🎧 New episodes 2x weekly
 📚 Resources, show notes, and programs: https://kleanfreaksuniversity.com

Because in life — and in business — clean is just the beginning.

— Shannon & Jamie

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

Price increases are a necessary part of running a business, but they can be intimidating. However, if done correctly, they can help you grow your business and improve your bottom line.

The first step in implementing a price increase is to evaluate your current pricing structure. Are you pricing your services competitively? Are you covering all of your costs and making a profit? If not, it may be time to consider a price increase.

When deciding on the amount of the price increase, it’s important to consider factors such as the cost of materials, labor, and overhead. You should also consider the current market conditions and the prices charged by your competitors.

Once you’ve decided on the amount of the price increase, it’s important to communicate it to your customers effectively. Be transparent about the reasons for the increase and emphasize the value that your services provide.

Finally, be prepared for some pushback from customers. Some may be resistant to the price increase, but if you can demonstrate the value of your services and the reasons for the increase, most customers will understand.

That's it for today's episode of Cleaning Business Life. Thank you for listening, and we'll see you next time.

Support the show

Thanks for tuning in to Cleaning Business Life — the podcast for cleaning business owners who want to build a profitable, sustainable company without burning out.

Hosted by Shannon Miller and Jamie Runco, each episode pulls back the curtain on what it really takes to start, grow, and scale a cleaning business — covering pricing, systems, leadership, boundaries, and the real conversations most people avoid.

🎧 New episodes 2x weekly
 📚 Resources, show notes, and programs: https://kleanfreaksuniversity.com

Because in life — and in business — clean is just the beginning.

— Shannon & Jamie

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

Learn essential time management strategies for cleaning business owners. Discover the benefits of time blocking and how it can help you stay organized and productive. Get expert tips to streamline your cleaning business and boost efficiency.

Support the show

Thanks for tuning in to Cleaning Business Life — the podcast for cleaning business owners who want to build a profitable, sustainable company without burning out.

Hosted by Shannon Miller and Jamie Runco, each episode pulls back the curtain on what it really takes to start, grow, and scale a cleaning business — covering pricing, systems, leadership, boundaries, and the real conversations most people avoid.

🎧 New episodes 2x weekly
 📚 Resources, show notes, and programs: https://kleanfreaksuniversity.com

Because in life — and in business — clean is just the beginning.

— Shannon & Jamie

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

How to Handle Difficult Clients in Your Cleaning Business Like a Pro

Running a successful cleaning business comes with its fair share of challenges, and one of the biggest hurdles is dealing with difficult clients. Whether they’re demanding, expect discounts, request extra services for free, or are outright rude, knowing how to handle these situations professionally can protect your reputation and keep your business running smoothly.

In this guide, we’ll cover effective strategies to manage tough client interactions, set clear boundaries, and maintain professionalism—all while ensuring your cleaning business remains profitable and stress-free.

Understanding Difficult Clients in the Cleaning Industry

Difficult clients come in many forms, and if you’ve been in the house cleaning business long enough, you’ve likely encountered a few. Here are some common types of challenging clients and how to handle them:

1. The Discount Seeker

These clients constantly ask for lower prices, compare you to competitors, or try to negotiate rates. While offering occasional promotions is fine, constantly discounting your services can hurt your bottom line.

✅ How to Handle It:

• Clearly communicate your pricing and why your services are worth it.
• Offer service packages instead of discounts to maintain value.
• Politely but firmly state that you don’t negotiate prices.

2. The “Extras” Expectation

Some clients assume that small additional tasks should be included for free, like washing dishes, organizing, or laundry.

✅ How to Handle It:

• Set clear service boundaries in your cleaning contract.
• If a client requests extra services, offer an add-on price list.
• Reinforce expectations before each cleaning appointment.

3. The Rude or Disrespectful Client

No one likes dealing with rudeness, but unfortunately, some clients can be dismissive, condescending, or outright hostile.

✅ How to Handle It:

• Stay calm and professional—don’t let emotions dictate your response.
• Politely remind them of your policies and expectations for mutual respect.
• If the client continues to be rude, consider terminating the relationship.

4. The Last-Minute Canceler

Cancellations can disrupt your schedule and cost your business money. Some clients make a habit of canceling at the last minute or expecting reschedules without notice.

✅ How to Handle It:

• Have a clear cancellation policy with fees for last-minute changes.
• Require deposits for new clients to prevent repeated cancellations.
• Stand firm on your policies and enforce them consistently.

5. The Constant Complainer

Support the show

Thanks for tuning in to Cleaning Business Life — the podcast for cleaning business owners who want to build a profitable, sustainable company without burning out.

Hosted by Shannon Miller and Jamie Runco, each episode pulls back the curtain on what it really takes to start, grow, and scale a cleaning business — covering pricing, systems, leadership, boundaries, and the real conversations most people avoid.

🎧 New episodes 2x weekly
 📚 Resources, show notes, and programs: https://kleanfreaksuniversity.com

Because in life — and in business — clean is just the beginning.

— Shannon & Jamie

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

Learn the importance of pricing your cleaning services correctly to avoid financial troubles and ensure long-term success. Discover valuable insights and pricing strategies in the Pricing Blueprint Masterclass. Find out how to calculate labor hours and bid accurately with a convenient over-the-phone bidding process. Avoid undercharging and set yourself up for sustained success in the cleaning business!



The Pricing Blueprint Masterclass, available at
 https://klean-freaks-university.newzenler.com/courses/pricing-blue-print-master-class, offers valuable insights and it teaches you exactly how I price.

For a convenient over-the-phone bidding process, check out this bid sheet on Google Drive:
https://drive.google.com/file/d/1B_kU0NPZojFAtV2b0ultgfIMzAtRrKHP/view?usp=drive_link.

Support the show

Thanks for tuning in to Cleaning Business Life — the podcast for cleaning business owners who want to build a profitable, sustainable company without burning out.

Hosted by Shannon Miller and Jamie Runco, each episode pulls back the curtain on what it really takes to start, grow, and scale a cleaning business — covering pricing, systems, leadership, boundaries, and the real conversations most people avoid.

🎧 New episodes 2x weekly
 📚 Resources, show notes, and programs: https://kleanfreaksuniversity.com

Because in life — and in business — clean is just the beginning.

— Shannon & Jamie

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

Unlock the secrets to maximizing profits in your house cleaning business! Learn to charge a flat rate for efficiency and profitability, understand the Sq Ft price, and boost revenue with Klean Freaks University's Pricing Blueprint Master Class. Visit kleanfreaksuniversity.com now to transform your cleaning business!

The Pricing Blueprint Master Class  https://klean-freaks-university.newzenler.com/courses/pricing-blue-print-master-class

#cleaningbusinesslife
#cleaningbusinesscoachin
#cleaningbusinessowner
#kleanfreaksuniversity
#shannonmiller
#kimberlygonzales
#purevergreen

Support the show

Thanks for tuning in to Cleaning Business Life — the podcast for cleaning business owners who want to build a profitable, sustainable company without burning out.

Hosted by Shannon Miller and Jamie Runco, each episode pulls back the curtain on what it really takes to start, grow, and scale a cleaning business — covering pricing, systems, leadership, boundaries, and the real conversations most people avoid.

🎧 New episodes 2x weekly
 📚 Resources, show notes, and programs: https://kleanfreaksuniversity.com

Because in life — and in business — clean is just the beginning.

— Shannon & Jamie

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

Gain valuable insights from guest speaker Angela Brown on her journey in the cleaning industry, including tips and fun stories. Learn from her experiences to enhance your own cleaning business!



To take any of Angela's Courses click this link:
https://savvycleaner.com/

To get any of Kimberly's Product:
https://purevergreen.com/

To take any of Klean Freaks University Courses:
https://kleanfreaksuniversity.com/

Here is my link to Microfiberwholesale:
https://microfiberwholesale.com/?rfsn=7030898.758f8b


My favorite things on Amazon Stuff:
Swifter:
https://amzn.to/47HHe6o

Connect with Shannon on Social!
Facebook:
https://www.facebook.com/kleanfreeeek
Twitter:
https://twitter.com/shannonleeannm1
Instagram:
https://www.instagram.com/cleaning_business_stragetist/
Linkedin:
https://www.linkedin.com/in/shannon-miller-19b477119/
Tik Tok:
https://www.tiktok.com/@shannonmiller242
URL:
https://kleanfreaksuniversity.com/
URL: Cleaning-Arizona
https://maid-broker.com/


#angelabrown 
#shannonmiller 
#kimberlygonzales
#cleaningbusinesslife
#savvycleaner 
#purevergreen
#kleanfreaksuniversity

Support the show

Thanks for tuning in to Cleaning Business Life — the podcast for cleaning business owners who want to build a profitable, sustainable company without burning out.

Hosted by Shannon Miller and Jamie Runco, each episode pulls back the curtain on what it really takes to start, grow, and scale a cleaning business — covering pricing, systems, leadership, boundaries, and the real conversations most people avoid.

🎧 New episodes 2x weekly
 📚 Resources, show notes, and programs: https://kleanfreaksuniversity.com

Because in life — and in business — clean is just the beginning.

— Shannon & Jamie

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

Elevate your cleaning business with firm goals, mastering sales, and embracing efficiency! Join us as we explore the power of firm goals, efficient systems, and key sales techniques. Learn to navigate normal and heavy growth, master the art of sales, and embrace automation for success. Tune in now to revolutionize your approach and take your cleaning business to new heights!

#cleaningbusinesslife
#shannonmiller
#kimberlygonzales
#kleanfreaksuniversity
#purevergreen

Support the show

Thanks for tuning in to Cleaning Business Life — the podcast for cleaning business owners who want to build a profitable, sustainable company without burning out.

Hosted by Shannon Miller and Jamie Runco, each episode pulls back the curtain on what it really takes to start, grow, and scale a cleaning business — covering pricing, systems, leadership, boundaries, and the real conversations most people avoid.

🎧 New episodes 2x weekly
 📚 Resources, show notes, and programs: https://kleanfreaksuniversity.com

Because in life — and in business — clean is just the beginning.

— Shannon & Jamie

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.

As cleaning service providers, we often notice things that even house guests don't see. Explore unique aspects of different homes and learn about useful resources like 'Profit First' and 'Story Brand.' Discover the 70 percent clutter rule and how it can help you manage cleaning expectations. Check out the Cleaning Business Contract Bundle for essential contracts. Listen to our podcast to learn how to negotiate for more money. Use coupon code 'Cleaningbusinesslife' for discounts at Purevergreen.com!

https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYg

Support the show

Thanks for tuning in to Cleaning Business Life — the podcast for cleaning business owners who want to build a profitable, sustainable company without burning out.

Hosted by Shannon Miller and Jamie Runco, each episode pulls back the curtain on what it really takes to start, grow, and scale a cleaning business — covering pricing, systems, leadership, boundaries, and the real conversations most people avoid.

🎧 New episodes 2x weekly
 📚 Resources, show notes, and programs: https://kleanfreaksuniversity.com

Because in life — and in business — clean is just the beginning.

— Shannon & Jamie

Send us a text

Selling is a learned skill that requires practice. Rejection is part of the process, but knowing your product and building relationships can help. Learn more about sales and building trust with Klean Freaks University and Shannon Miller, and Kimberly Gonzales inventor of PÜR Evergreen.

Questions? Feel free to reach out!

Shannon Miller: [email protected]

Join my FB Group: https://www.facebook.com/groups/1583362158497744
YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYg

To order All-Natural Cleaning Products: www.purevergreen.com
See Shannon's latest courses: www.KleanFreaksUnversity.com