Want to know how Shana took a client's retention from 89% to 92%? She will detail the easy 4-step process she used in this episode.

Key Takeaways

- How long do people stay in your program? (00:50)

- Retention determines lifetime value (01:03)

- The best marketing is a great testimonial (03:01)

- Targeted reactivation campaign (04:03)

- 4 steps to reactivate inactive members (06:56)

- Give them a compelling reason to come back (08:39)

- ABO – Always Be Onboarding (11:20)

Additional Resources: 

- Discover your retention rate and the lifetime value of your member using this simple calculator. Access it here: www.memberltv.com

- Bonjoro: https://www.bonjoro.com/?ref=shanabresnahan

- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course

- Get in touch: https://www.shanalynn.com/connect 

- Follow me on IG: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

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