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In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn explore the top three Key Performance Indicators (KPIs) every clinic owner should track weekly. The discussion emphasises the importance of understanding numbers not just for financial health, but also as tools for building rapport and authority within the team. Hannah shares her transformative journey from avoiding numbers to embracing them for connection, while Jack introduces a $200 team activity designed to eliminate gossip.

Tune in for valuable strategies on diversifying income streams and strengthening your clinic's resilience!

What You'll Learn:

📊 The top 3 KPIs every clinic owner should monitor

💰 How to discuss revenue with your team effectively

🗓️ The importance of tracking appointment trends for better planning

🤝 Tips for fostering a culture of financial transparency in your clinic

🎉 Fun activities to engage your team and reduce gossip

Timestamps
[00:01:01] Team activity to stop gossip
[00:04:05] Family-friendly games for kids
[00:10:00] Clinical Excellence Indicators Explained
[00:14:02] Revenue conversation with practitioners
[00:17:01] Talking about financial transparency
[00:19:11] Transparency builds trust in business
[00:24:44] Occupancy costs in clinics
[00:30:29] Operating sustainability and profitability
[00:33:01] Rapport and client respect
[00:35:34] Cancellation rates and team reflection
[00:40:52] Hiring triggers for clinic growth
[00:45:09] Utilisation rate as profit proxy
[00:48:30] Cash allocations for smart decisions
[00:51:22] Financial report review rhythms
[00:55:07] Team empowerment through financial visibility

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