CollisionCast

Andrew Begnoche, director of operations for Holdcom, a company that manages phone messages for on hold times, shares how small business owners can take advantage of an underused marketing space: marketing while the customer is on hold. 

DJ Mitchell, regional director for Joe Hudson's Collision Centers, talks about how to find the right market area and the best fit for your next shop location. 

Richard Daku, co-owner of Daku's Auto Body Shop, shares how 20 groups and an efficient workflow process has helped him stay on track with some commonly missed KPIs.

Nick Zeman, an owner with Paul Ries & Sons in Chicago, breaks down how he has inspired a relatively inexperienced staff to quickly turn a new shop location into a $2.4-million-per-year facility. 

In this episode of CollisionCast, FenderBender spoke with Ed Barr, associate professor of automotive restoration at McPherson (Kan.) College, whose classes are as popular as ever with students. Barr gives his thoughts on whether or not body shop owners should reconsider moving away from restoration work. 

In this edition of CollisionCast, we caught up with the leaders of Referral Collision LLC near Minneapolis, to learn how their recently opened second facility is helping increase the efficiency of both their shops. 

In this episode of the MSO Project Series, DJ Mitchell, regional director for Joe Hudson's Collision Centers, shares common stressors in the workplace and his strategies to handling them.

Colette Bruce, the owner of Team Safety LLC, details how body shop operators can prepare their staff for OSHA visits, and avoid violations as a result.  

Pete Stemper, owner of Stemper Auto Body in Lake County, S.D., shares how he used his town's small size to his advantage. Stemper has been involved in the South Dakota Auto Body Association, formed a succession plan for his shop and uniquely accommodated any trainers or vendors visiting the shop.

McConnell Trapp, a "white hat hacker" who serves as the director of Speed Trapp Consulting near Detroit, explains how a malicious hacker might try to compromise a body shop's data.