CollisionCast

This week on CollisionCast, we speak with Susanna Gotsch, director and industry analyst for CCC. She shares her general outlook for the industry and reviews a few points from her January monthly outlook, which can be read in full here. 

In his debut, The MSO Project podcast series, DJ Mitchell, regional director for Joe Hudson's Collision Centers, discusses his thoughts on the Caliber Collision and ABRA Auto Body merger. Mitchell thinks the merger will take time to be fully completed but says that even for smaller regional MSOs, there are significant lessons to be learned from the merger. 

Bill Vallely, an I-CAR instructor and the president of BSR Inc., breaks down the key elements to consider when you implement an apprenticeship program for estimators at your shop. 

Greg Lachner has spent most of his life working in body shops. Now, through his company Auto Body Training Solutions, he galvanizes others to learn the best and most efficient ways to fix their vehicles once, and only once. 

Today on CollisionCast, we speak with Brittney Valentine, customer service representative for All Angles Collision Repair, located in Wichita, Kansas. Brittney shares her experiences as a customer and how it affected the way she views her customer service role; Valentine not only focuses on making her customers' experiences memorable, but also helps train other customer service representatives at the shop. 

Jim Huard, a managing partner with Fix Auto, explains how shop operators can best go about educating their staffs regarding rapidly evolving vehicle technology. 

Today on CollisionCast, we're joined by Dr. Nick Morgan, one of America's top communications theorists and coaches. Dr. Morgan is the founder and CEO of Public Words consulting company, and shares a few strategies about bettering your everyday body language for yourself, your employees, and your customers.  

2018 FenderBender award winner Cynthia Varnell reveals how her employee initiatives outside the shop empower them from within. 

Charlie Robertson, president of the Collision Career Institute, explains how shop operators can prepare their entry-level workers properly in the modern era, and eventually make them a shop asset. 

DJ Mitchell has seen it all as first the COO of Car Guys Automotive and now the Regional Director of Joe Hudson's Collision Center. Listen to his insight as he discusses the unique challenges and opportunities of new staffs, new shops, and growing a family business.