In the first edition of FenderBender's Vision podcast, columnist Kevin Rains discusses how he found his core business and leadership philosophies—and what any shop operator can do to instill a positive culture in his or her business.

Mitchell’s Blockchain Solution markets itself as a secure solution for sharing data amongst those in the collision repair and insurance claims industries; but what does blockchain mean for your business?

Jack Rozint, vice president of sales and service of the auto physical damage business unit for Mitchell International gives insight on what blockchain is and how it will impact shops in the future.

Doug Irish, Co-chair of the insurer-repairer relations committee for the collision industry conference and president and CEO of Accuracy Driven 4, discusses his take on the recent lawsuits involving body shops and insurers. 

Brother and sister Kevin Rains and Kelli Rains Back made the decision last summer to take their independently owned facilities (at the time, Rains had two and Rains Back had one) and align with CARSTAR. Rains and Rains Back talk about what went into the decision and share tips for shop owners that may be struggling with a similar decision. 

FenderBender spoke with Assured Performance CEO Scott Biggs about how telematics technology will change collision repair shops' access to OEM information and the public's perception of OEM certifications.

Melissa Marscin, director of operations and administration for the Collision Repair Education Foundation, discusses what shop owners can do to help the collision industry technician shortage. 

Dave Ludwig, owner of Prestige Auto Body, outlines what resources and traits shop owners should look to when hiring front office staff. 

Adam Grant, owner of Xtreme Collision Center in Morrisville, Vt., discusses the importance of tracking KPIs and explains why every shop owner should be doing it. 

Your logo isn’t a brand—you are the brand, says Amy Anderson. And as the marketing director for the six-location Heppner's Auto Body in Minneapolis, she has quite a bit of experience in that realm. Building Heppner's "brand" has been a long, deliberate process that has had its ups and downs and alterations, but the brand she and her company finalized has helped set it apart in its market. In this interview, she covers how the shop defined its brand and how you can get your employees and customers to buy into that brand.

Rich Lawson, estimator at Rick Hendrick's Collision Center, talks about his post-military transition into the collision repair industry and the impact this job opportunity has had on his life.