In this episode of Secrets of the Top 100 Agents, host Juliet Helmke chats to Brooke Willis, the founder and director of Brooke Willis Property, about why she decided to pursue a career – and a specialised business – in property management, and how communication plays a central role in managing the delicate relationships involved in the field.

Brooke opens the hood of her business to discuss how she and her team embrace property management-focused technologies, while keeping it old-school in some respects.

The duo talks about the importance of picking up the phone to have some necessary conversations, and why that's now more important than ever.