Dr. Emily Taylor helps a manager prepare to meet with an angry employee. When you feel under attack in a tense meeting, it’s natural to react in ways that make the situation worse. Try practicing your approach to the meeting ahead of time. In this coaching session, Dr. Emily does a series of role-playing exercises to help Elizabeth prepare a script for her next meeting with an employee who has expressed frustration with Elizabeth’s management style.

In this episode, you will learn how to:

-Rehearse for a tough conversation in a conflict.

- Know when to speak and when to listen.

- Notice cues in a conflict that signal the other person’s needs.

Let us know how these strategies work in your own life! Email Dr. Emily at [email protected] or connect with her on social media: @conflictcoachwithdremily

00:00 Introduction to The Conflict Coach

00:49 Meet Elizabeth: The Conflict at Work

01:16 Elizabeth's Perspective on the Conflict

06:19 Dr. Taylor's Insights on Conflict Resolution

11:23 Role-Playing the Resolution

31:16 Final Thoughts and Key Takeaways

Dr. Emily Taylor coaches a renter in a chaotic housing conflict. It’s easy for conflict-avoiders to get stuck in an unsatisfying situation because they’re convinced “it could be worse.” In this coaching session, Dr. Emily helps John to see his chaotic housing environment more clearly and consider whether he’s really committed to changing things. Together they uncover a surprising truth about John’s willingness to stay in his current situation.

In this episode, you will learn how to:

- Challenge the tendency to compare current issues to worst-case scenarios.

- Watch for token gestures that don’t address the root conflict.

- Recognize avoidance as a sign of internal resistance that may signal a different desired outcome.

Let us know how these strategies work in your own life! Email Dr. Emily at [email protected] or connect with her on social media @conflictcoachwithdremily

00:00 Introduction to The Conflict Coach

00:49 Meet John: The Tenant's Tale

01:32 John's Conflict Unfolds

04:20 Addressing the Issues

08:33 Reflecting on the Situation

13:07 Exploring Solutions

23:47 Final Thoughts and Takeaways

Dr. Emily Taylor coaches a homeowner in conflict with his neighbor over parking. The story you’re telling yourself about a conflict may have important gaps that are preventing you from finding resolution. In this episode, Dr. Emily coaches Logan to consider the narrative he’s created of a disagreement with his neighbor over parking that has escalated to threats of calling the police.

In this episode, you will learn how to:

- Consider the conflict from the other person’s perspective.

- Re-examine the mode of communication you’re using in a conflict.

- Know when to settle for partial resolution of a conflict.

Let us know how these strategies work in your own life! Email Dr. Emily at [email protected] or connect with her on social media @conflictcoachwithdremily

00:00 Introduction to The Conflict Coach

00:49 Meet Logan and His Parking Conflict

01:12 Logan's Perspective and Initial Actions

05:04 Understanding the Neighbor's Concerns

09:15 Exploring Possible Solutions

13:50 Reflecting on Communication and Relationships

21:41 Key Takeaways and Conflict Resolution Tips

28:43 Conclusion and Next Episode Preview

Dr. Emily Taylor coaches a parent to discover the root of a repetitive disagreement. There’s a good chance the conflict you’re struggling with is about something deeper than you realize. That’s what Erika discovers in this coaching session about what seems like a minor, repetitive disagreement around mealtimes with her young daughters. In this coaching session, Dr. Emily guides Erika through strategies to identify what the conflict is really about and brainstorms new ways to communicate with her husband about the issue.

In this episode, you will learn how to:

- Clarify what’s below the surface of a conflict.

- Use what you know about the other person to communicate more effectively.

- Use the “non-violent communication” style in a conflict

Dr. Emily recommends these resources on non-violent communication:

https://www.cnvc.org/

https://nonviolentcommunication.com/resources/

Let us know how these strategies work in your own life! Email Dr. Emily at [email protected] or connect with her on social media @conflictcoachwithdremily

00:00 Introduction to The Conflict Coach

00:49 Meet Erica: Struggles of a Young Mom

01:27 Dinner Time Conflicts: Control and Critique

04:51 Deeper Values Behind Parenting Choices

13:33 Role Play: Communicating Values to Your Partner

22:10 Effective Communication Strategies

25:40 Conclusion and Key Takeaways

Tired of feeling overwhelmed by conflict in your life? Learn the skills to confidently handle any conflict, as certified mediator Dr. Emily Taylor coaches real people through real conflicts in their lives. From family struggles to workplace disputes, neighborhood conflicts to in-law disagreements, each episode of Conflict Coach with Dr. Emily Taylor gives you concrete strategies to find the root of a conflict, identify solutions and create positive change.

Dr. Emily Taylor’s passion for helping others gain the confidence to navigate conflict comes from her personal experience (she’s a married mom of five!) and her professional life (PhD in psychology, certified conflict mediator, author of the books “Conflict Fluent” and “Raising Mediators.”)

Conflicts are inevitable, but they don’t have to ruin your life. Let Dr. Emily Taylor be your guide to building the life you want.

Conflict Coach with Dr. Emily Taylor is a BYUradio podcast. New episodes every other Tuesday starting February 4. Connect with Dr. Emily on social media @conflictcoachwithdremily.