Today, Jimmy Purdy and Coralee Zueff talk about shop management and how to find the ideal ratio of technicians to service advisors. Jimmy asks Coralee to share her experience and advice to shop owners on how to gain trust between advisors and technicians. Coralee gives tips on setting expectations and improving diagnostic processes for shop owners.

00:00 "Gearbox Podcast: Automotive Journeys"

05:42 Setting Customer Expectations as Advisors

07:17 Flexible Collaboration in Auto Shops

09:50 Streamlining Diagnostic Time Approval

14:42 Improving Diagnostic Processes in Shops

19:46 Handling Customer Complaints

22:44 Embracing Mistakes for Growth

23:46 Effective Communication in Shops

28:53 Balancing Car Repair vs. Replacement

30:55 "Comprehensive Car Inspection Sales Strategy"

34:43 "Balancing Human Touch in Sales"

38:49 DIY Auto Troubleshooting Tips

42:46 Finding Comfortable Terminology

45:46 Training Service Advisors on Brake Maintenance

49:00 Positive Feedback Journal

50:33 Global Auto Industry Coaching Classes