If you're a service-based business owner, it's important for your clients to feel seen and appreciated. From intentional touch points in your workflow to the surprise and delight gifts you pick out for your clients, Brittney Johnson believes in the power of an intentional and personalized client experience. In today's episode, Brittney discusses how to map out your client experience, where to include intentional messages and reminders for your clients, and why personalize connection is so important!

Today's episode is brought to you by my Client Hub Template inside the DIY Systems Template Shop. Business owners often have their client information spread across a variety of different tools, making it hard to access the information they need to make critical decisions. That's why I built the Client Hub Template for Airtable, to take the guesswork out of building your own!

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Mentioned in this Episode

Jordan Gill

Dialpad

Steph Taylor

Never Lose a Customer Again

Connect with Brittney

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LinkedIn: https://www.linkedin.com/in/brittneyjjohnson