The Unofficial Shopify Podcast

Customer Retention: How to Keep Customers Coming Back


Listen Later

To build a sustainable ecommerce business, getting customers to buy should only be the start of a much longer relationship. Retaining customers (and turning them into brand evangelists) is the secret of revenue maximization that the big boys have known for years.

Ross Beyeler of Growth Spark joins us today to discuss how to achieve prolonged success with your Shopify business.

You'll learn the 5 Stages of Customer Retention:

  1. Support
  2. Loyalty
  3. Advocacy
  4. Analytics
  5. Automation
  6. And the best tools to capitalize on those stages.

    A graduate of Babson College, Ross Beyeler has been an active entrepreneur in the technology space since 2005 with experience ranging in digital marketing, business development and strategic management. In 2007, Ross co-founded For Art's Sake Media, Inc., a technology company servicing the art industry, where he led the organization through its seed funding, team building and product launch. In December 2008, Ross went on to start Growth Spark, a design and technology consultancy focused on helping eCommerce and B2B service companies become more efficient and more profitable. Since it's founding, Growth Spark has completed over 225 projects and led Ross to a 2010 nomination as one of BusinessWeek's Top 25 Entrepreneurs under 25.

    Ross can be reached through http://growthspark.com/ or Twitter: https://twitter.com/rbeyeler

    Show Links:

    https://apps.shopify.com/help-scout

    https://apps.shopify.com/sweet-tooth
    http://www.olapic.com/
    https://apps.shopify.com/klaviyo-email-marketing
    https://apps.shopify.com/lumiary
    https://apps.shopify.com/nosto-personalization-for-shopify

    ...more
    View all episodesView all episodes
    Download on the App Store

    The Unofficial Shopify PodcastBy Kurt Elster, Paul Reda

    • 4.7
    • 4.7
    • 4.7
    • 4.7
    • 4.7

    4.7

    258 ratings


    More shows like The Unofficial Shopify Podcast

    View all
    Niche Pursuits Podcast: Find Your Next "Niche" Business Idea! by Spencer Haws: NichePursuits.com

    Niche Pursuits Podcast: Find Your Next "Niche" Business Idea!

    192 Listeners

    Social Media Marketing Podcast by Michael Stelzner, Social Media Examiner

    Social Media Marketing Podcast

    1,447 Listeners

    The Side Hustle Show by Nick Loper of Side Hustle Nation | YAP Media

    The Side Hustle Show

    1,583 Listeners

    Shopify Masters by Shopify

    Shopify Masters

    375 Listeners

    The Foundr Podcast with Nathan Chan by Foundr Media

    The Foundr Podcast with Nathan Chan

    568 Listeners

    Marketing School - Digital Marketing and Online Marketing Tips by Eric Siu and Neil Patel

    Marketing School - Digital Marketing and Online Marketing Tips

    1,252 Listeners

    The Product Boss: Business Coaching for Product-Based Female Entrepreneurs by Jacqueline Snyder

    The Product Boss: Business Coaching for Product-Based Female Entrepreneurs

    875 Listeners

    Winning With Shopify by Winning With Shopify

    Winning With Shopify

    95 Listeners

    My First Million by Hubspot Media

    My First Million

    2,620 Listeners

    The UpFlip Podcast by UpFlip

    The UpFlip Podcast

    250 Listeners

    The Startup Ideas Podcast by Greg Isenberg

    The Startup Ideas Podcast

    185 Listeners

    Marketing Against The Grain by Hubspot Media

    Marketing Against The Grain

    352 Listeners

    OPERATORS by OPERATORS

    OPERATORS

    45 Listeners

    The Koerner Office - Business Ideas and Small Business Deep Dives with Entrepreneurs by Chris Koerner

    The Koerner Office - Business Ideas and Small Business Deep Dives with Entrepreneurs

    136 Listeners

    Moneywise by Hampton

    Moneywise

    643 Listeners