The DiJulius Group’s Senior Customer Experience Consultant, Dave Murray, shares why companies need to train their leaders how to lead.

You will learn:

• In today’s workplace, new leaders are promoted because they have done their jobs well, not because someone identified them as an emerging leader of others.  
• Many organizations make assumptions that by making their way up the corporate ladder, the new leader is equipped to lead others simply based on their past experiences.
• The unfortunate reality is that very few organizations have training in place on the soft skills it takes to lead effectively – especially in a Customer Experience culture.  
• How to create a Leadership Playbook for your management so that you can ensure any leader within your organization has the training, knowledge, and support to drive engagement, collaboration, and service excellence across their teams

Resources mentioned:

www.thedijuliusgroup.com

The Customer Service Revolution Podcast 

If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it. 

Episode Credits

If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.

He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.

Find out more at https://emeraldcitypro.com

The DiJulius Group’s Senior Customer Experience Consultant, Dave Murray shares how companies can deliver a consistent, great customer experience. 

You will learn:

• How to stand out in a crowded marketplace
• How to ensure that you can maintain great service levels, even during rapid growth
• How to deliver a consistent experience between departments, locations, shifts, etc.
• How to create your own Customer Experience Cycle (CEC)

Resources mentioned:

www.thedijuliusgroup.com

The Customer Service Revolution Podcast https://thedijuliusgroup.com/the-customer-service-revolution-podcast/

If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it. 

Episode Credits

If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.

He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.

Find out more at https://emeraldcitypro.com

Chief Revolution Officer John DiJulius of the DiJulius Group talks with Fred Reichheld, best-selling author and the creator of the Net Promoter Score (NPS). Their conversation is around Fred’s newly released book Winning on Purpose – The Unbeatable Strategy of Loving Customers.

You will learn:

• How NPS has been adopted by two-thirds of the Fortune 1000 companies
• Why NPS is broken and why he needed to write a new book to address what companies and leaders are doing wrong
• The most common misperceptions that people/companies have about NPS 
• How we should define what constitutes a great company
• What “Earned Growth Rate” (EGR) and why do we need it

Resources mentioned:

www.thedijuliusgroup.com

Fred’s new book - Winning on Purpose – The Unbeatable Strategy of Loving Customers

Connect with Fred on LinkedIn 

The DiJulius Group

The Customer Service Revolution Podcast 

CXO Academy 

Customer Experience Executive Online Academy  

The Customer Service Revolution Conference  

Become a licensed CX Coach 

John’s books 

If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it. 

***

Episode Credits

If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.

He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.

Find out more at https://emeraldcitypro.com

Chief Revolution Officer John DiJulius of The DiJulius Group discusses how companies can build a culture that employees will love.

Learn:

• The DiJulius Group’s leadership mission
• How to prioritize employees’ mental health
• How to drive employee engagement
• Why you should build a culture moat
• And how the great resignation is a great opportunity

Resources mentioned:

www.thedijuliusgroup.com

The Customer Service Revolution Podcast 

If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it. 

***

Episode Credits

If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.

He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.

Find out more at https://emeraldcitypro.com

 

Chief Revolution Officer John DiJulius of the DiJulius Group talks with Stephen Kearley, the President of Benson Kearley IFG (BKIFG), a financial service company based in Ontario, Canada. Kearley has built BKIFG into an incredibly successful firm known for being a world-class customer service organization. 

You will learn:

• How Kearley’s lifelong obsession for learning has allowed his firm to grow far past his original goal 
• What he feels was the best professional decision he has ever made
• How BKIFG truly sets itself apart from anyone else in its industry 
• What BKIFG’s customer service vision statement is 
• How he empowers his leaders to take risks and ownership of the internal and external experience of BKIFG 

Resources mentioned:

www.thedijuliusgroup.com

www.bkifg.com 

https://thedijuliusgroup.com/the-customer-service-revolution-podcast/

Customer Experience Executive Academy 

Customer Experience Executive Online Academy 

If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it. 

***

Episode Credits

If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.

He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.

Find out more at https://emeraldcitypro.com

 

Chief Revolution Officer John DiJulius of The DiJulius Group discusses how companies can solve the WFH quandary. 

Learn:

• The negative side effects of employees working from home
• Studies show WFH as a top priority for employees looking for a new job or choosing to stay in their job
• How to solve the WFH quandary
• How to create virtual energy in your weekly department meetings
• Why leaders need to learn how to lead from a distance

Resources mentioned:

www.thedijuliusgroup.com

The Customer Service Revolution Podcast 

If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it. 

Episode Credits

If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.

He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.

Find out more at https://emeraldcitypro.com

Chief Revolution Officer John DiJulius of The DiJulius Group discusses why we need to stop calling the great resignation a labor shortage and start calling it a turnover crisis. 

Learn:

• Why CX Strong should be your company’s highest priority right now
• Why overall customer satisfaction is at a 15-year low
• What are the two biggest mistakes companies are making right now?
• How performance is contagious

Resources mentioned:

www.thedijuliusgroup.com

The Customer Service Revolution Podcast 

If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it. 

***

Episode Credits

If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.

He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.

Find out more at https://emeraldcitypro.com

Chief Revolution Officer John DiJulius of The DiJulius Group talks with Ken Falke about his newest book Lead Well: 10 Steps to Successful and Sustainable Leadership. As a former member of the U.S. Navy, a serial entrepreneur, and the current chairman and founder of Boulder Crest Foundation, Ken has learned the key disciplines that make a great leader.

Learn the Lead Well 10:

#1: Lead Yourself First

#2: Set and Clearly Communicate Your Vision

#3: Set and Achieve Goals that Align with Your Vision

#4: Listen Well

#5: Lead with Kindness

#6: Hire Quality People

#7: Create a Culture of Loyalty and Satisfaction

#8: Hold Yourself and Others Accountable

#9: Lead with Courage

#10: Give Back

Resources mentioned:

The Customer Service Revolution Podcast 

Lead Well: 10 Steps to Successful and Sustainable Leadership

Customer Experience Executive Academy 

Customer Experience Executive Online Academy 

If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it. 

***

EPISODE CREDITS:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.

He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.

Find out more at https://emeraldcitypro.com

Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy, presents a webinar to help you determine if it is time for a CXO (Chief Experience Officer).

You will learn:

• When it is time to hire/promote a CXO 
• Where CXOs come from
• How to prepare and train a CXO
• How to hire/promote the right CXO
• What a CXO should be responsible for

Resources mentioned:

The Customer Service Revolution Podcast 

Customer Experience Executive Academy 

Customer Experience Executive Online Academy 

Landing page to watch Jess’ webinar and receive a copy of her slide deck

If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it. 

***

EPISODE CREDITS:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.

He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.

Find out more at https://emeraldcitypro.com

Chief Revolution Officer John DiJulius of the DiJulius Group discusses the most important thing anyone can collect and how it will appreciate faster than anything else. Life is all about relationships and the rest is just details. 

You will learn:

• Why you need to be extremely choosy when collecting relationships
• How our accomplishments are the result of hundreds of contributions throughout our lives
• Who the leading cast members and supporting characters in our lives are
• Why there’s no such thing as a self-made man

Resources mentioned:

www.thedijuliusgroup.com

The Customer Service Revolution Podcast 

If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it. 

***

EPISODE CREDITS:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.

He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.

Find out more at https://emeraldcitypro.com