In an industry where competition is fierce, such as the fitness industry, it can be challenging to stand out from the crowd.

However, one area where gyms can differentiate themselves is through exceptional customer service.

In this episode, Tim and Randy are joined by Hank Ebeling, who brings a unique perspective on customer service in our industry.

He has authored a book, "Crushing the Competition with Service," which stresses the importance of viewing customer service as a competitive advantage.

This approach emphasizes the importance of having strong leadership in place, implementing effective systems to support service delivery, and developing a range of strategies to surprise and delight customers.

Hank also highlights the importance of intentionality and consistently seeking out opportunities to deliver and show our customers that we care about them through exceptional customer service.

Tune in and discover some simple ways to delight your clients and deliver exceptional customer service!

Key Takeaways

- Crushing the competition with service (05:15)

- Surprise and delight tactic (10:34)

- Building a relationship with your clients (12:06)

- Creating a culture of service in your gum (15:25)

- FORD framework for knowing your clients (24:24)

- People first culture (27:16)

Additional Resources

- Book a call to learn if Hank's SUPERHERO SERVICE, SUPER PROFITS course is the right fit for you:  calendly.com/hankebeling/30min

- Link for Hank's free SUPERHERO CUSTOMER SERVICE: 13 POINT CHECKLIST https://hankebeling.com/free-checklist

Hank's Social Media:

- Facebook: @hankebelingiv

- Instagram: @hankebeling

- LinkedIn @hankebeling

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- Grab your tickets for the 2023 FitPro Growth Summit  

- Learn more about The Iron Circle 

- Business Talk with Fitness Professionals Facebook group 

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