Claire Pedrick, Shaney Crawford and Oscar Trimboli explore the nuances and dynamics of workplace listening, including the importance of presence, flexibility, and curiosity.

Key insights include:

• Listening is about creating shared meaning, not just exchanging information. Meaning only emerges in a collaborative space.

• Second languages and their musicality can provide insights into how we communicate and connect.

• Effective listening requires letting go of preconceptions and being willing to have your mind changed.

• Observing and sensing beyond just hearing is a critical aspect of workplace listening that is often overlooked.

• The process of noticing HOW people listen can be as enlightening as the content being discussed.

A masterclass of the art and science of workplace listening, with valuable lessons for anyone seeking to improve their communication skills.

• Audio Format - S4 Episode 21: How to Listen with Oscar Trimboli  Wednesday, May 01, 2024 - The Coaching Inn from 3D Coaching
• Video Format - S4 Episode 21: How to Listen with Oscar Trimboli  Wednesday, May 01, 2024 - The Coaching Inn from 3D Coaching
• Podcast Episode 127: how to listen to what emerges in between - Part I of III
• Podcast Episode 128: how to listen to what emerges in between - Part II of III
• Podcast Episode 129: how to listen to what emerges in between - Part III of III
• S3 Episode 06: Listening - with Kathryn Mannix
• how to listen – fundamentals – workplace edition

In the previous episode 127, Claire Pedrick and I discussed listening through many dimensions, including the role of pause and silence, the influence of the backstory and its impact on workplace change.

Now we are at Part Two of Three, you're about to hear is the reflections from 16 different listeners who initially emailed Claire with their feedback and were open enough to agree to record their perspectives.

Some were recorded on audio, and some were video. 

I invite you to notice what these 16 listeners heard that was similar and different to you.

What I loved exploring was listening to the wide variety of adjectives and verbs.

They used to describe their insights, how they explained what they saw, and their thoughtful reflections about HOW it was said and WHAT was said.

• Audio Format - S4 Episode 21: How to Listen with Oscar Trimboli  Wednesday May 01, 2024 - The Coaching Inn from 3D Coaching
• Video Format - S4 Episode 21: How to Listen with Oscar Trimboli  Wednesday May 01, 2024 - The Coaching Inn from 3D Coaching
• how to listen – fundamentals – workplace edition

What emerges in between?

This episode is an 'experiment' between Claire Pedrick and Oscar Trimboli as a result of an introduction by Shaney Crawford from Japan.

They explore the role of second languages, the value of silence, and the importance of understanding the past.

What does a group listening audit sound and look like?

The experiment will continue for the next few episodes as they see what emerges in between episodes.

Audio Format - S4 Episode 21: How to Listen with Oscar Trimboli  Wednesday May 01, 2024 - The Coaching Inn from 3D Coaching

Video Format - S4 Episode 21: How to Listen with Oscar Trimboli  Wednesday May 01, 2024 - The Coaching Inn from 3D Coaching

how to listen – fundamentals – workplace edition

This episode delves into the critical role of listening, particularly in the context of debates and the competitive advantage provided to participants.

Sasan Kisravi explains the significance of preparation in debate, especially when preparing both sides of the argument.

When preparing both sides of an argument, you can discover and  anticipate the counterpoints that will help you discover multiple approaches to the same issue.

The concept of "competitive listening" is emphasized, and it is important to understand an opponent's argument and analyze its impact on the judge and audience.

Note-taking is a crucial tool for effective listening, but there is a difference between traditional note-taking and a more strategic approach. The latter involves creating a visual map of arguments, identifying key points, and tracking the flow of the discussion.

This method allows listeners to maintain focus, identify unaddressed points, and ultimately gain a clearer understanding of the debate.

The conversation also touches on the psychological aspects of listening, highlighting the importance of motivation and purpose.

By understanding the nuances of effective listening, individuals can improve their communication skills, build stronger relationships, and achieve greater success at work.

• Listening is a competitive advantage: Effective Listening is crucial for success in debates and workplace communication.
• Preparation is key: Understanding both sides of an argument and anticipating counterpoints is essential for effective listening and responding.
• Note-taking is a strategic tool: Creating visual maps of arguments helps maintain focus, identify key points, and analyze the flow of the discussion.

www.listening.com

Where to start? Start here

How to listen like a High Court Judge with Justice Michael Kirby

Listen like World Memory Champion Dr Boris Konrad

Brooklyn Debate League

01:38:00 - The complete Munk Debate - Mainstream Media featuring Douglas Murray, Matt Taibbi, Malcolm Gladwell, Michelle Goldberg November 30, 2022

00:47:36 The original Phuskin Industries Revisionist History Podcast Episode - Malcolm goes to debate school – complete audio episode April 13, 2023

00:10:10 Douglas Murray on Malcolm Gladwell: "I Still Don't Feel Pity"

The importance of listening at Level II, which is three-dimensional

• hear,
• see,
• and sense 

Noticing nonverbal cues and their congruence with their words is a vital skill toward becoming a deeper listener.

While these cues can be informative, it's crucial to interpret them accurately and consider the context.

During this episode we explore noticing

• the face,
• posture
• and breathing

As we delve into the world of nonverbal cues, we are guided by Susan Constantine, Robin Dreeke, Michael Grinder and Andre Agassi. These four perspectives will create a deeper understanding by noticing, baseline and interpreting a range of non-verbals

Finally, Agassi shares a secret about decoding Boris Becker's non-verbal signals which led to an eight-match winning streak in the 1990s.

 066: Listening to body language with Susan Constantine

077: The secrets of listening like a spy with Robin Dreeke

085: Hidden Secrets of how to Listen for non-verbals with Michael Grinder

Insights from 33,519 people about what gets in their way of listening and practical tips about what will imrpove your listening.

An update on the fourth generation www.listeningquiz.com including;

1. 1. aggregate listening profiles for more than 10 people
   2. cross-industry benchmarking
   3. administration features to track progress of completion
   4. volume discounts for organizations
   5. volume discounts for accredited consultants 

Where to start? Start here

Podcast Episodes Categorized by the Five Levels of Listening

Podcast Episodes Categorized By Korn Ferry Leadership Architect™  Competencies

Podcast Episode 046: Listen to your audience like SXSW

How to speak so my audience will listen  Danish Dhamani

How to effectively listen to someone who is suicidal Kevin Briggs

Zoom fatigue and exhaustion - how it negatively impacts women more with Dr Anna Carolina Muller Queiroz

One move ahead, how to listen like a chess grandmaster - Scott Sandland

the hidden value in your contact center and how to listen at scale with Authenticx’s Amy Brown

Learn how to listen with the patience of a neuroscientist Dr Alison J. Barker

Supercommunicators How to Unlock the Secret Language of Connection

This episode of Deep Listening Impact Beyond Words explores the art of listening in diplomatic cross-cultural meetings, drawing insights from British Foreign Secretary James Cleverly's discussion with Cindy Yu on The Spectator's Chinese Whisper Podcast.

Key takeaways:

• Focus on non-verbal cues: Ambassador Cleverly emphasizes that what people don't say, their body language, note-taking, and response delays are often more revealing than their spoken words. This applies not just to high-stakes diplomacy but also to everyday workplace meetings.
• Team listening: Effective listening involves individual attentiveness and collaboration within your team.  
• The power of silence: Pay attention to pauses in the conversation. Their length, frequency, and placement can signal reflection, emphasis, cultural differences, or the weight of potential responses.
• Longitudinal listening: Notice subtle changes in language, body language, and overall tone over time during extended negotiations or repeated meetings.

Actionable insights:

• Reflect on your listening habits: How much attention do you pay to non-verbal cues?  
• Practice team listening: Discuss group observations and interpretations after meetings to gain a more comprehensive understanding.
• Refine your pause awareness: Observe how others use pauses and experiment with your own pausing to enhance meaning and impact.

By applying these insights from diplomatic listening to your own workplace interactions, you can improve communication, build trust, and navigate complex situations more effectively.

Additional Resources 

"Does China Care What Britain Thinks?" from The Spectator's Chinese Whisper Podcast hosted by Cindy Yu.

"Ambassadors: Thinking About Diplomacy From Machiavelli To Modern Times" by Robert Cooper.

Nicole Lowenbraun and Maegan Stephens, authors of the book "Adaptive Listening: How to Cultivate Trust and Traction at Work," explain the impact of adapting your listening in the a corporate workplace.

They introduce the SAID listening model, which stands for Support, Advance, Immerse, and Discern, each representing a specific listening style and goal. They emphasize that everyone has a unique listening style and good intentions but may not always meet the speaker's needs.

Nicole, a content director, and executive speaker coach, highlights the necessity of adapting your listening style based on the speaker's requirements. Maegan, a senior director of communication services, shares her experiences in coaching executives and the challenges of listening and providing feedback tailored to executive leaders.

They delve into their three-year journey of writing the book, emphasizing the need for detailed, actionable steps and memorable models for effective communication.

They discuss the complexities of discernment in the workplace and offer insights into guiding others to listen effectively and seek the right type of listening in different situations.

S A I D

Support

Advance

Immerse

Discern

As a bonus, listen to Nicole, Maegan, and Oscar debrief on the process of listening during the recording of this discussion.

Authenticx CEO and Founder, Amy Brown, discusses the power of listening at scale in the contact center industry. She shares her personal experiences and how they shaped her understanding of the importance of listening to patients and customers.

Brown emphasizes the need for organizations to listen to the authentic voice of the customer in order to drive positive healthcare outcomes. She also highlights the barriers to effectively utilizing conversational data and the ethical considerations of AI technology.

Brown provides insights into how Authenticx's platform helps organizations unlock valuable insights and drive innovation through listening. She concludes by offering three key questions that organizations should ask when evaluating suppliers of systems for listening at scale.

Amy Bown   

Authenticx  

Authenticx's Eddy Effect

how to listen – the most comprehensive book about listening in the workplace – visual edition – print & digital version

how to listen - visual edition - the back story

Oscar Trimboli interviews Jamie Woolf and Heidi Rosenfelder, former employees of Pixar Animation Studios and founders of CreativityPartners, discussing the importance of listening in building connections and fostering innovation.

Woolf and Rosenfelder emphasize the need to slow down the questioning process and ask better, more meaningful questions.

They highlight the role of playback, curiosity, and emotional awareness in effective listening.

We've got three copies of the book, Creativity, Inc, a behind the scenes story about creativity by the founder at Pixar, Ed Catmull. https://www.amazon.com/Creativity-Inc-Overcoming-Unseen-Inspiration/dp/0812993012

Email [email protected] with the subject Pixar and your reflections on this discussion between Jamie, Heidi and myself.

The conversation touches on creating a safe and inclusive environment for all voices to be heard, as well as the impact of power dynamics on listening.

Learn about advanced listening techniques including

• The playback
• Slowing down the process 
• The importance of plussing
• The role of the environment
• Power dynamics

Inside Pixar