Claire Pedrick, Shaney Crawford and Oscar Trimboli explore the nuances and dynamics of workplace listening, including the importance of presence, flexibility, and curiosity.

Key insights include:

• Listening is about creating shared meaning, not just exchanging information. Meaning only emerges in a collaborative space.

• Second languages and their musicality can provide insights into how we communicate and connect.

• Effective listening requires letting go of preconceptions and being willing to have your mind changed.

• Observing and sensing beyond just hearing is a critical aspect of workplace listening that is often overlooked.

• The process of noticing HOW people listen can be as enlightening as the content being discussed.

A masterclass of the art and science of workplace listening, with valuable lessons for anyone seeking to improve their communication skills.

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