
Sign up to save your podcasts
Or
Authenticx CEO and Founder, Amy Brown, discusses the power of listening at scale in the contact center industry. She shares her personal experiences and how they shaped her understanding of the importance of listening to patients and customers.
Brown emphasizes the need for organizations to listen to the authentic voice of the customer in order to drive positive healthcare outcomes. She also highlights the barriers to effectively utilizing conversational data and the ethical considerations of AI technology.
Brown provides insights into how Authenticx's platform helps organizations unlock valuable insights and drive innovation through listening. She concludes by offering three key questions that organizations should ask when evaluating suppliers of systems for listening at scale.
Amy Bown
Authenticx
Authenticx's Eddy Effect
how to listen – the most comprehensive book about listening in the workplace – visual edition – print & digital version
how to listen - visual edition - the back story
4.9
4747 ratings
Authenticx CEO and Founder, Amy Brown, discusses the power of listening at scale in the contact center industry. She shares her personal experiences and how they shaped her understanding of the importance of listening to patients and customers.
Brown emphasizes the need for organizations to listen to the authentic voice of the customer in order to drive positive healthcare outcomes. She also highlights the barriers to effectively utilizing conversational data and the ethical considerations of AI technology.
Brown provides insights into how Authenticx's platform helps organizations unlock valuable insights and drive innovation through listening. She concludes by offering three key questions that organizations should ask when evaluating suppliers of systems for listening at scale.
Amy Bown
Authenticx
Authenticx's Eddy Effect
how to listen – the most comprehensive book about listening in the workplace – visual edition – print & digital version
how to listen - visual edition - the back story
748 Listeners
848 Listeners
1,840 Listeners
1,459 Listeners
3,290 Listeners
16,086 Listeners
19 Listeners
12,527 Listeners
710 Listeners
6,812 Listeners
4,028 Listeners
9,239 Listeners
28,309 Listeners
145 Listeners
7,683 Listeners