Ron Kaufman is the world's leading educator for uplifting customer service and building service cultures. He has helped companies like Singapore Airlines, Citibank, Johnson & Johnson, Microsoft and many more to leverage the power of service culture. Ron is rated one of the "Top 25 Who's Hot" speakers by Speaker Magazine, His energetic keynote speeches and workshops have inspired millions across the world. He is author of the New York Times and USA Today bestseller, "Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet" and 14 other books on service, business and inspiration.

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Time Stamps:

01:40 Bijay introduces the guest, Ron Kaufman

03:46 Conversation starts here if you'd like to skip the intro.

06:40 How to cultivate the service mindset?

08:50 What's the simplest thing one can do today for others?

12:10 Ron shares about how got introduced to the idea of a service mindset.

15:55 How can you serve people even if you are not CEO?

17:29 Service leadership and how can you develop it?

19:52 What are the barriers to uplifting services?

23:03 Challenges on developing service culture within the organization.

25:09 How to collaborate effectively?

28:35 12 building blocks of service.

31:09 How the service culture will evolve as we navigate through the current COVID pandemic.

36:45 Ron's last message.

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Read full show notes and resources: http://theinspiringtalk.com/89