Matt Fanslow explores the significance of leaving a legacy and acknowledging the contributions of others in our industry. He highlights the expertise of his friend Tommy Oliva in module cloning and programming and emphasizes the importance of giving credit to mentors and references. Matt draws inspiration from the entertainment industry, particularly actor Bill Hader, who credits his colleagues for their contributions. He believes adopting this practice can foster collaboration and improvement in the automotive industry.

Show Notes

• Legacy and Impact (00:01:19) Discussion on the legacy and the importance of leaving a positive impression on others.
• Crediting Sources (00:02:37) Exploration of the lack of credit given in the automotive industry and the need to acknowledge and reference sources of knowledge.
• Changing Cultural Practices (00:08:03) Examining the idea of giving credit where credit is due in the industry and the potential benefits it can bring to individuals and the industry as a whole.
• The Interconnectedness of Knowledge in the Automotive Profession (00:14:16) Discussing the vast amount of knowledge in the automotive field and how it builds upon previous technologies and contributions.

The episode is sponsored by NAPA Autotech Training, which offers virtual technical classes to enhance technicians' skills.

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow and Andrew Gonyou discuss ADAS (Advanced Driver Assistance Systems) and the process of calibrating them in vehicles. They cover different types of ADAS systems, calibration methods, the equipment needed and the importance of having accurate information and documentation for ADAS calibrations. They also touch on the risks and considerations of using aftermarket tools. Remember, the key to success in ADAS calibrations lies in education, documentation, and adherence to procedures. Stay informed and stay ahead of the curve.

• The different types of ADAS systems (00:01:38) Explanation of various ADAS systems such as adaptive cruise control, parking aid, blind spot monitoring, and front cross traffic.
• Static and dynamic calibrations (00:03:42) Explanation of the two types of calibrations used for ADAS systems: static and dynamic
• The need for calibration after wheel alignment (00:08:22) Discussion on the use of Hunter Net to determine if a car needs calibration after a wheel alignment.
• Informing customers about calibration costs (00:09:29) Explaining the importance of informing customers about the additional cost of calibration after a wheel alignment.
• Finding a suitable space for calibrations (00:13:04) Recommendations for having a dedicated space with enough room and suitable lighting for ADAS calibrations.
• Preference for OE or Aftermarket (00:19:20) Exploration of the pros and cons of using OE or aftermarket calibration systems and the potential risks involved.
• The Aftermarket Tools and Factory Procedures (00:25:10) Discussion on the use of aftermarket tools in ADAS calibrations and the potential risks involved.
• Comparing Aftermarket and Factory Procedures (00:26:34) Exploration of the similarities and differences between aftermarket and factory calibration procedures.
• The importance of documentation (00:33:36) Discussion on the significance of documenting the calibration process and having a copy of the report for both the customer and the collision shop.
• Issues with aftermarket glass (00:37:08) Exploration of the challenges faced when calibrating ADAS systems with aftermarket glass and the need for OE glass to ensure successful calibrations.
• Resources for ADAS calibrations (00:40:16) Mention of the MAXISYSADAS.COM website as a resource for determining calibration requirements and the use of ADAS Think, a system that helps identify necessary calibrations based on collision shop estimates.
• The importance of ADAS calibrations (00:42:17) Discussion on the financial benefits and risk mitigation for collision shops and the need for due diligence in calibrating ADAS systems.
• Resources for ADAS calibration training (00:44:47) Recommendations for online training, Facebook groups, and tool manufacturers' videos as valuable resources for learning about ADAS calibration.
• The future of ADAS calibrations (00:46:59) Considerations for a dedicated space, the shift from static to dynamic calibrations, and the potential impact of increasing competition on profitability.

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Collin Draker discusses his YouTube channel and the issues he has faced in the automotive industry. He also discusses the flat rate pay system, the lack of quality control in certifications, and the need for better training and compensation for technicians. 

• The rise of Collin Draker's YouTube channel (00:00:12) Collin Draker discusses his YouTube channel and the various automotive-related content he creates.
• Collin's frustration with the automotive industry (00:01:45) Collin explains why he made a video expressing his dissatisfaction with the industry and the response it received.
• The issues with the flat rate pay system (00:03:47) Collin discusses the challenges and stress caused by the flat rate pay system in the automotive industry.
• Issues with flat rate system (00:07:32) Exploration of the negative impact of the flat rate system on technicians and the overall culture in the automotive industry.
• Lack of career progression in auto repair (00:11:09) Concerns about the lack of a clear career path and proper training for technicians in the auto repair industry.
• Certifications and Apprenticeships (00:13:18) Discussion on the value and flaws of trade school certifications and apprenticeships in the automotive industry.
• ASE Certification and its Limitations (00:14:47) Exploration of the voluntary nature of ASE certification and how it may not always be valued or required by shops.
• Lack of Integrity and Quantity over Quality (00:17:15) Concerns about the lack of integrity in the trade, prioritization of quantity over quality, and the impact on technicians' job security.
• The issue of paying technicians to attend training (00:21:03) Discussion on whether technicians are being paid to attend training and the importance of incentivizing them.
• The debate on training occurring during work or personal time (00:23:19) Exploration of whether training should be done during work hours or if it's reasonable to expect technicians to spend personal time on it.
• The perfect pay structure (00:28:30) Discussion on the ideal pay structure for mechanics, including the preference for a salary with a production bonus.
• Tool reimbursement program (00:30:23) Exploring the idea of a tool reimbursement program where the shop pays for the mechanic's tools, with considerations for ownership and care.
• Maximizing expendable income (00:34:27) Considering compensation packages that maximize employees' expendable income, including the potential benefits of a tool allowance.
• The cost of scan tools and programming (00:35:41) Discussion about the expenses of scan tools and programming in the automotive industry, including the challenges faced by independent shops.
• The importance of tool allowances (00:38:39) Exploration of the benefits of tool allowances provided by employers and how it can alleviate financial strain on technicians.
• Compensation for training apprentices (00:42:59) Consideration of the need for additional pay incentives for technicians who are asked to train and mentor apprentices, taking into account the impact on productivity and the shop's investment.
• The shop's investment (00:43:36) Discussion on whether the shop or the employees should invest in training new technicians.
• Technician taking a loss (00:44:28) Exploring the idea of the technician sacrificing productivity and taking a loss in order to help the business in the long run.
• Getting out of the automotive industry (00:47:10) The challenges and difficulties of trying to transition out of the automotive industry into a different field.

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network

Matt Fanslow discusses his concerns about relying too heavily on databases and artificial intelligence in automotive diagnostics. He emphasizes the potential long-term repercussions of this reliance on critical thinking skills and reasoning. He also brings up the issue of flat rate pay and how it can affect diagnostic work. He also mentions the challenges when a database lacks information on newer cars or technologies. This episode is a reminder of the importance of maintaining a balance between utilizing technology and preserving our critical thinking skills in the automotive industry.

• The dangers of relying on databases and artificial intelligence (00:00:12) Matt discusses his concerns about relying too heavily on databases and artificial intelligence in automotive diagnostics and the potential long-term repercussions of this reliance on critical thinking skills and reasoning.
• Issues with flat rate pay and diagnostic work (00:01:22) Matt talks about the flaws of flat rate pay and how it can affect diagnostic work.
• The example of misdiagnosing a Chrysler vehicle issue (00:05:19) Matt gives an example of a Chrysler vehicle issue, highlighting the importance of developing diagnostic skills instead of solely relying on databases.
• The Potential Repercussions of Database Reliance (00:09:54) The potential long-term repercussions of relying on databases and not developing diagnostic skills.
• The Limitations of Databases and Artificial Intelligence (00:10:54) The limitations of databases and artificial intelligence, using the analogy of people getting lost without GPS.
• The importance of balancing short-term gains and long-term losses (00:20:17) Matt emphasizes the need to consider the long-term consequences of relying on databases and technology and suggests taking short-term hits for long-term wins.

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network

Matt Fanslow, Bryan Pollack, Sean Tipping, and Matt Skundrich discuss their experiences as shop foremen. They also discuss the challenges of diagnosing and repairing vehicles remotely, the importance of technician training and staying updated with technology, the expectations, and responsibilities of a shop foreman, balancing efficiency and thoroughness in diagnosing and repairing vehicles, and pay structures and incentives for technicians.

Show Notes

• The challenges of remote diagnostics (00:00:48) 
• Using TeamViewer for scan tool issues (00:02:33) 
• The importance of starting over in diagnostics (00:04:17) 
• The challenges of remote assistance (00:06:51)
• Overwhelming workload (00:07:41) 
• Expectations and challenges of the shop foreman role (00:12:27)
• "Handling every single thing creates dependency" (00:14:45) 
• "Challenges with accessing service information" (00:17:18) 
• The challenges of managing a growing shop (00:21:13) 
• The need for specialized personnel in the profession (00:22:26) 
• The use of database diagnostic tools (00:24:28) 
• Remote diagnostics and troubleshooting (00:29:21) 
• The importance of leadership training (00:34:37) 
• The difference between mistakes and negligence (00:35:26) 
• The benefits of using plasma cutters (00:37:23) 
• Tool inventory control (00:43:57)
• Payment structure for shop foremen (00:49:20) Debate about the most suitable payment structure for shop foremen, including flat salary, commission on parts sold, and profit sharing.
• Flat rate payment system for technicians (00:51:05) 
• The importance of teaching and learning (00:54:23) 
• Individualized motivation and incentives (00:57:36) 
• Improving Efficiency and Productivity (01:00:43) 
• Rewarding Technicians for Performance (01:01:43) 
• The importance of empathy in the shop foreman role (01:06:55) 
• The value of treating employees better than tools and equipment (01:08:26) 
• Challenges faced by technicians and the lack of support (01:10:43) 
• The frustration of technicians (01:13:29)
• The value of expertise and honesty (01:15:11) 
• Using aftermarket tools in collision repair (01:25:43) 
• Remote diagnostics and calibration measurements (01:26:17)
• Calibration Measurements (01:27:20) 

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

In this week's episode of Business by the Numbers, Hunt sits down with the knowledgeable Matt Fanslow (“Diagnosing The Aftermarket A-Z” Podcast) to candidly discuss the journey of buying his boss' shop such as:

• Roadblocks in the Buying Process:

• Influence of External Parties on Behaviors and Relationships

• Personal and Financial Ramifications of Buying Your Boss' Shop: Explore the risks involved as Matt recounts his own experiences and lessons learned.

Thanks to our partners, NAPA TRACS and Promotive

Visit NAPATRACS.com and GoPromotive.com

Paar Melis and Associates – Accountants Specializing in Automotive Repair

Visit us Online : www.paarmelis.com

Email Hunt: [email protected]

Get a copy of my Book : Download Here

Take a deep dive into the world of scan tools with Matt Fanslow, Keith Perkins, Tanner Brandt, and Richard Falco. Together they discuss choosing the right scan tool, maximizing scan tool usage, aftermarket vs. factory scan tools, the power of scan data, subscription fees, the future of diagnostics, AND MORE!

Show Notes:

• Watch Full Video
• The best scan tool? (00:02:22) Discussion on the different types of scan tools and their suitability for specific tasks, such as graphing or coding.
• Factors to consider when choosing a scan tool (00:05:09) Consideration of the specific needs of the job, including the type of vehicle and the required functionalities, when selecting a scan tool.
• Increase in non-drivability issues (00:06:51) Discussion about the growing number of non-drivability issues in vehicles, such as electrical, electronic, and climate control problems.
• Underutilization of scan tools (00:08:23) The importance of utilizing the full potential of scan tools and highlights the lack of knowledge and usage among technicians.
• Importance of following service procedures (00:10:39) The discussion revolves around the consequences of not following service procedures, leading to shortages of parts and damage to vehicle components.
• The difference between aftermarket and factory scan tools (00:14:04) Explains the difference in network topology and module pinging between aftermarket and factory scan tools.
• Module topography and caution with aftermarket scan tools (00:15:26) Discusses the addition of module topography in some scan tools and warns against relying solely on aftermarket scan tools for network layout.
• Challenges with J 2534 Device vs. Factory OEM Interface (00:23:09) The difficulties of using a J 2534 device instead of the factory interface for vehicle diagnostics and repairs.
• Communication Challenges in the Automotive Industry (00:27:34) The complex communication networks and different teams involved in engineering and dealership software in car companies.
• Aftermarket tools for relative compression test (00:30:06) Exploration of aftermarket tools, specifically the E-Scan Elite by ATS, that can perform a relative compression test.
• Determining the number of modules in a car (00:32:17) Methods for figuring out the number of modules in a car, including using the VIN, RPO codes, and factory scan tools or service information.
• Throttle Position and Tuners (00:36:01) Discussion on using average throttle position to detect tuners in Chrysler vehicles.
• Deleted Engines and Missing AFM (00:36:57) Exploration of issues with deleted engines and missing AFM codes after reprogramming.
• Scan Data and Power Complaints (00:39:25) Using scan data and the ATG calculator to determine if a car has a power issue.
• The climbing subscription fees (00:43:19) Discussion on the possibility of group buys or legislation to address increasing subscription fees for tools.
• Nissan V2 repairs (00:45:40) Issues with repairing Nissan V2 vehicles, including the unavailability of certain parts and the need for extensive work.
• The problem with JLR devices (00:50:59) Discussion about the issues with JLR devices and the only devices that work for JLR diagnostics.
• Manufacturers locking out aftermarket tools (00:51:53) Clarification that no manufacturers are planning on locking out aftermarket tools, but security gateways may cause some functions to not work temporarily.
• Expert mode on VW Audi Snap-on Zeus (00:54:08) Advice on using expert mode on VW Audi Snap-on Zeus and the availability of interfaces and online scan tools for newer models.
• Problems caused by non-factory tooling (00:57:50) Discussion about the daily challenges of fixing BMWs due to problems caused by non-factory tooling.
• Remote programming and scam tool manufacturers (00:59:29) Exploration of the rise of remote programming services offered by scam tool manufacturers and the potential risks involved.
• Recovering modules and dealing with software numbers (01:02:11) Explanation of the process of recovering modules, including the use of factory as-built data and dealing with software numbers that have been tampered with.
• The use of Forscan for programming (01:04:45) Discussion on the use of Forscan for programming and how it can be helpful in manipulating as-built data.
• Missing as-built data (01:07:17) Discussion on missing as-built data and the possibility of it being a result of a file upload error.
• Finding and purchasing a Mercedes factory scan tool (01:11:52) Discussion on resources and process for acquiring a Mercedes factory scan tool, including the need for a separate credit card.
• Accessing service information and becoming a staff member (01:12:24) Exploration of resources for service information, including the importance of becoming a staff member and accessing knowledge articles on the CRM landing page.
• Ford light and vehicle security professional credentials (01:14:03) Discussion on the Ford light tool, its features, pricing, and the addition of PATS programming. Mention of vehicle security professional credentials and insurance requirements.
• The insurance agent issue (01:20:26) Explains the problem of using the wrong insurance agent when trying to get insurance for a mobile diagnostic business.
• Using scan tools for non-drivability issues (01:21:40) Discusses the importance of using scan tools to diagnose electrical, body, and comfort access problems in vehicles.
• Troubleshooting HVAC module issue (01:23:57) Describes a case study of a common problem with the AC compressor clutch and how to use scan data to determine if the HVAC module is the issue.
• The AC Compressor Code (01:27:00) Explains how clearing a code can temporarily fix the AC compressor, but the code will turn off the compressor again when it sets.
• Aftermarket Blower Motor Speed Controller (01:27:54) Warns against using aftermarket speed controllers for blower motors, as they can cause the AC to stop working.
• Using Data PIDs for Diagnosis (01:28:45) Discusses how data PIDs can be used to diagnose issues with starter request, ignition, and immobilizer systems.
• The importance of vehicle door configuration (01:34:16) Explains how vehicle door configuration data can indicate if someone has tampered with the doors or disabled certain features.
• The impact of affordable scan tools (01:35:12) Discusses how affordable scan tools can lead to inexperienced individuals causing problems by disabling features like TPMS.
• The shift in focus for scan tool companies (01:37:14) Explores how scan tool companies are prioritizing coding capabilities over graphing capabilities due to the increasing complexity of vehicle modules.
• The cable compatibility issue (01:41:52) Discussion about the USB cable compatibility for the VCI tool and the potential risks of using other cables.
• Possible future updates in scan tools (01:43:36) Suggestion to create a platform to list the known scan tool functions and the challenges of keeping up with updates.

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Matt Fanslow is joined by Remarkable Results Radio Host, Carm Capriotto to discuss the TV show "The Bear" and its relevance to their experiences in the automotive industry. They highlight character development, the challenges of running a business, and the importance of purpose in driving actions. They also discuss the significance of uniforms, creating a positive service experience, and the need for respect and professionalism in the industry. They reflect on the transformation of characters in the show and how it relates to their own industry. Overall, they find the TV show relatable to their own experiences and encourage listeners to watch it for inspiration and self-improvement.

• Watch Full Video Episode
• The relevance of "The Bear" TV show (00:00:43) Discussion about the show "The Bear" and its resonance with their experiences in the automotive industry.
• Parallel between small hobbyist shop and top-tier shop (00:04:33) 
• The importance of purpose in the show (00:05:42) Highlighting the significance of purpose as a central theme in the show, particularly in season two.
• The evolution of Carmy as an owner (00:09:03) 
• The importance of discipline and customer service (00:11:01) Observations on the discipline and customer service practices showcased in the TV show "The Bear" and how they can be applied to running a better automotive repair show
• Providing exceptional service experience (00:17:12) Realizing that fixing the car right the first time is not enough.
• Creating meaning in uniforms (00:19:14) Exploring ways to give uniforms meaning and recognition, similar to the chef jacket in the show "Bar Rescue."
• The Bear transformation (00:24:03) Discussion about the transformation of "The Bear" restaurant and its impact on the main character's life.
• Unreasonable Hospitality book (00:25:20) Mention of the book "Unreasonable Hospitality" and its relevance to the automotive industry.
• Creating a memorable customer experience (00:28:03) Exploration of how top restaurants and shops create a memorable customer experience and the importance of cleanliness, integrity, and respect.
• The grind of starting a business (00:31:44) 
• The success and redemption of Richie (00:32:41) Talking about Richie's journey and growth as a chef in the TV show "The Bear."
• The importance of respect in the industry (00:35:48) Exploring the need for mutual respect and professionalism in the automotive industry.
• Marcus learns from Lucas, a renowned pastry chef (00:39:45) Marcus goes to England to work with Lucas and learns about the importance of hard work and dedication in becoming a skilled chef.
• Inspiration and growth in the automotive industry (00:41:51) Discussion about the inspiration and growth of individuals in the automotive industry, with examples of John Thornton and Eric Ziegler.
• The importance of quality parts and equipment (00:46:38) Discussion on the parallels between a high-quality restaurant and an auto repair shop, emphasizing the need for skilled technicians and reliable parts and equipment.
• The consequences of cutting corners (00:48:16) Exploration of how taking shortcuts and using cheap parts can lead to negative outcomes for repair shops, including warranty issues and loss of customers.
• The significance of clean books and legitimate business practices (00:49:01) Highlighting the importance of maintaining clean financial records and operating a legitimate business to achieve success.
• Seeing personal growth in employees (00:55:07) The satisfaction of witnessing employees embrace the company's philosophy and grow personally.
• Appreciating the industry (00:55:48) Encouragement to watch "The Bear" and appreciate the relatable material, leading to personal and professional growth.
• What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow

Carm Capriotto

Remarkable Results Radio Podcast

[email protected]

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

• One of my Favorite Diagnostic situations
• Sit down and think with schematic
• Work through the system operation
• Referred vehicle
• Dealer Isn't the Showstopper anymore.

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

• Other Professions
• I could be a Counsellor
• Opponents to Licensure
• Why the Pressure to Pass???

Thanks to our Partner, NAPA AUTOTECH napaautotech.com

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE