If you are a knowledge worker, chances are you manage most of your life and communications through email. And while collaboration platforms have come a long way, email always seems to stay the same. Most workers accept its limitations because they don’t believe there is a better way. But what if there were?

Mathilde Collin is the CEO of Front, a customer communication platform. She looked at the limitations of email and didn’t think it was a problem too big to solve. In fact, she found her mission.

In this interview with host Scott Luton, Mathilde Collin talks about:

• Why email is failing most of us today as a customer communications hub

• The story behind Front's tradition of onboarding each employee with a set of Legos

• What it actually takes to create a better customer experience

Additional Links & Resources:

Learn more about Supply Chain Now: https://supplychainnow.com/program/supply-chain-now

Subscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribe

Leveraging Logistics and Supply Chain for Ukraine: https://vectorgl.com/stand-with-ukraine/

Post-COVID Strategies for Working Capital Survey: https://bit.ly/3yglyQj

This episode is hosted by Scott Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/dont-take-anyones-advice-930