Episode 195 hosts Dr Kate Jameson, a Cosmetic Physician from Perth, Western Australia. 

Kate originally trained in Emergency Medicine before specialising as a GP. In 2018 her founded 'Youthlab' with her husband, now a leading aesthetic clinic. Over the past 4 years Youthlab now has grown to three clinics and there are future plans to expand even futher by moving inter-state.

In Chapter 5 of 'The Business of Injecting' episodes, we get an insight into how one of Australia's leading boutique clinics was created and then scaled. 

We explore:  

 - Kate's background & pathway into injecting

 - Insight into the injectables market in Western Australia 

 - The challenges of transistioning from General Practice to being a business owner? 

 - How the brand 'YouthLab' came about

 - The Youthlab business plan

 - How to provide a 5 star customer service

- The injectable patient journey

- How Youthlab onboard staff and develop a culture amongst their team

- How to motivate & incentivise staff

- What services Youthlab doesn't offer and why

- Kate's tranisition from injector to team leader  

- The decisions made to expand Youthlab  

- The exit strategy

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