No matter the industry or level of leadership, most people share a collective, honest desire to be a part of an organization with a high level of trust.

Guest Cory Scheer is the Founder and CEO of TrustCentric Consulting, an organizational and leadership development firm. He is also a published author of his brand new book Closing the Trust Gap, and he shares with us why trust is so important and how it can be established within teams and organizations.  

Introduction (3:01)

A Kansas City, Missouri native, Cory leads with what matters most, his family, and opens up about the journey of an entrepreneur.  

The Book (5:05)

He opens up about how the title Closing the Trust Gap was created, which also is his goal for his company… to help close the trust gaps that are often times very pervasive within organizations.

The Trust Proposition (6:43)

We’re familiar with a value proposition, but why is the trust proposition more important? Cory shares information backed by research and data that supports the concept that the truth of something comes before the worth of something.

Building Blocks of Trust (12:25)

There are 3 building blocks of trust, beginning with competency. The second is the building block of problem solving. The most important thing TrustCentric’s research shows is not the process of problem solving… it’s actually finding the right problem to solve. He shares that employees get frustrated when their leaders are not accurately identifying the problem to solve. The third building block is caring for others. This is where things like empathy, sympathy, emotional intelligence, and appreciative inquiry come in to play.

The number one way to strengthen the building block of trust, of caring for others, is by actively listening.

Never Sell. Only Serve (20:03)

If you’re involved with sales in any way, approaching the sale with a servant-mindset and a trustworthy approach is going to go a long way. Be competent, demonstrate a level of understanding for what their problem is, and show care and concern for them.

Organizational Trust Assessment (22:30)

TrustCentric believes that it’s impossible to have any kind of a solution-oriented conversation or engagement with a client unless they’re doing some type of an assessment, so the first step in the TrustCentric process is the organizational trust assessment.

The assessment consists of 49 data points that covers all three of the aforementioned building blocks. It is the tip of the spear for the work that TrustCentric does.

More About The Book

Closing the Trust Gap is designed to provide you with a clear understanding of the chasms in trust that currently plague all industries and have significant implications for the work you do, the teams you lead, and the organizations in which you serve.
 

This book has the power to help you transform trust from something that is commonly illusive to something that becomes tactical, tangible, and transformational.

This book will be an invaluable resource for you, your team, and your organization to improve employee retention, increase productivity, and strengthen workplace culture as a result of closing the trust gap.

Connect with Cory on LinkedIn and visit www.trustcentricconsulting.com

Have a great day, everyone. Don’t forget to smile today. Tell your loved ones how much they mean to you. I’m Josh Parnell, reminding you to keep leading well.

I'm Josh Parnell, Founder and CEO of Limitless Leadership. As a leadership coach, trainer, and speaker, I help aspiring leaders in the automotive repair industry tap into unrecognized potential to achieve limitless results.

For more information, please visit limitlessleadership.co and check out The Limitless Leadership Blueprint HERE