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In this episode, Josh is joined by Samantha Higdon, owner and head coach at Shift Point Training Academy and 2024 AAPEX Service Advisor of the Year.

Samantha shares her journey from CSR to award-winning service advisor, emphasizing the importance of continuous, individualized training for automotive professionals.

She also discusses actionable strategies for reducing workplace stress through prioritization and time management, and highlights how personalized, virtual coaching can help advisors and teams achieve greater results.

Timestamps:

• 00:00 "Personalized CSR Training Academy"
• 05:40 Journey from CSR to Service Advisor
• 09:21 Training Attendee Types
• 11:57 "Shifting Mindsets for Growth"
• 13:42 Time Management Training Importance
• 18:59 Client Performance Tracking Tools
• 21:57 Effective Team Communication Strategy
• 23:34 Customized Training for Service Advisors
• 28:04 Phone Call Recording Requirements
• 31:17 "Influence from Afar"
• 33:33 Unlocking Leadership Potential

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I'm Josh Parnell, Founder and CEO of Limitless Leadership. As a leadership coach, trainer, and speaker, I help aspiring leaders in the automotive repair industry tap into unrecognized potential to achieve limitless results.

For more information, please visit limitlessleadership.co and check out The Limitless Leadership Blueprint HERE