Have you ever been at a job and the client has asked “oh while you’re here can you just do this too?” 

Honestly, of course you have!! It’s relatively common isn’t it? 

Sometimes it’s easy to make the client the problem. But as we are in the service industry, it’s incredibly important that our company excels in providing an excellent service. 

Remember you don’t have to do it for free, you don’t even have to do it on the spot, you can quote it, do it if you have time, or re book it in for another time that suits down the track. 

Our ethos is this: treat every client like you are quiet. 

When you are quiet you are responsive, diligent, can get things done on the spot, can get things done in a reasonable time frame, answer the phone on time, get back to emails on time, send invoices on time and so on. 

What if the “oh while you’re here” question wasn’t treated as annoying, but it was treated as a compliment? 

We discuss this, and more, in the pod. 

Enjoy xx