To start off let’s confront a couple of key items. Firstly, yes the title is indeed a Backstreet Boys song. Secondly, yes I indeed knew this. Thirdly, yes I indeed know all (or at least most of) the words. And finally, I indeed have a question for you: did YOU know that it was a Backstreet Boys song too? Don’t lie to me I’ll bet you did!!! Lololol. 

But let me answer your question with another question Zoolander style, is it ok to grow apart from clients? Isn’t the whole goal to make every client a repeat client? Aren’t long term clients better than short term money? 

And while all of the above is in fact true and yes we no doubt agree, in this episode we discuss the high likelihood that you will naturally and organically grow apart from some of your OG clients. 

Of course some clients you will stay a good fit for forever, and this should of course be the goal. BUT… as your business grows sometimes you are just not the right fit for them anymore and it’s really important that you figure this out sooner rather than later to avoid any collateral damage* to both parties. 

Good discussion this one, and one we both have a lot of first hand experience in. 

Enjoy the pod and remember to always be kind xx 

*Arnie movie quote deliberate 

AI Generated Keywords

business growth, client relationships, overhead management, service industry, project management, efficiency, staffing, pricing strategies, trade industry, business dynamics

AI Generated Takeaways

• You do what you're comfortable with in business growth.
• Overheads generally increase as a business grows.
• Maintaining quality is crucial when scaling a business.
• Outgrowing clients can be a natural part of business evolution.
• Personal relationships can shift to professional as businesses grow.
• It's important to assess the efficiency of your team as you expand.
• Don't confuse outgrowing clients with having a poor product.
• Communication and organization become more complex with growth.
• Asking clients for feedback is essential for improvement.
• Managing staff quality is critical to maintaining client satisfaction.

AI generated Sound Bites

• "The best clients are the commercial clients"
• "You have to be getting better as you grow"
• "You need to ask the client what happened"

AI Generated Chapters

00:00 The Journey of Business Growth

09:57 Navigating Client Relationships and Expectations

16:38 Understanding Outgrowing Your Business

21:27 Maintaining Quality and Client Trust