On today’s Lunch With Norm, we are with the Founder and CEO of ZonSupport, Gregory Reynolds! We discuss standing out with awesome eCommerce customer care. Find out how brands should approach customer service in an eCommerce business, how brands can balance automation and personalization in customer care, and what mistakes brands are making when it comes to customer care. Our guest began selling on Amazon in 2014 and like many other, used to outsource offshore. However, he found small misunderstandings lead to larger problems so he decided to look for a solution. What began as a part-time interest in 2014 has grown to become a whole separate company. He has gathered an awesome team of US native English speakers that manage customer interactions for a large number of clients. He now manages Walmart, Click Funnels, and eBay clients.Post Purchase PRO specializes in helping Amazon sellers create more sales, ranking, and reviews through post purchase marketing. Finally your email marketing can be actively managed by professionals with over 30 years experience so you can focus on running your business. Increase repeat purchases, drive better organic search term ranking, get more reviews, and build a real asset.

For more information visit https://www.postpurchasepro.com/lunch

This episode is brought to you by Startup Club

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Startup Club offers an exciting sense of belonging to established and aspiring entrepreneurs, startup businesses, and companies wanting to Learn, Connect, and Grow. Join us for conversations with founders, entrepreneurs, angel investors, venture capitalists, subject matter experts, and more.For More information visit https://Startup.club

In this episode, we are joined by Linkedin Influencer and entrepreneur, Cory Sanchez. Today, we learn how to drive millions of impressions to your brand using YouTube and Google Ads. Michael is the Founder of Mojo Global, an entrepreneur, investor, author and breakfast burrito aficionado.This episode is brought to you by Jeff Schick LegalProtect your business from legal threats that could severely disrupt your normal business operations. I designed my monthly retainer plan with the sellers in mind, because I've been in your shoes. For a very low, monthly retainer of $89, Get access to Amazon attorney Jeff Schick. Mention Lunch with Norm and receive 50% off the first 2 months.For more information visit https://jeffschick.com – drive online sales, increase conversions and help build your brand.This episode is brought to you by Rebaid.Attention sellers and brand owners! Are you looking for a way to reach more shoppers and promote your products? Try Rebaid! Rebaid's platform connects you with shoppers looking for great deals on exciting new products. We make it easy to offer promotional deals and handle rebate payments with seamless redemption and efficient processing. Don't just take our word for it, see why we have an Excellent rating on Trustpilot® and rave reviews from thousands of satisfied customers.Increase your sales and reach more shoppers with Rebaid today!For more information visit https://www.rebaid.comIn this episode, the Founder and CEO of ZonSupport, Gregory Reynolds is here. Today, We discuss  standing out with awesome eCommerce customer care. What began as a part-time interest in 2014 has grown to become a whole separate company for our guest. He has gathered an awesome team of US native English speakers that manage customer interactions for a large number of clients.This episode is brought to you by Startup Club, Rebaid, Post Purchase Pro, Jeff Schick Legal and HONU Worldwide.