The Josh Bersin Company

Enterprise AI Confusion: Client Discussions Explain AI Vendors, Job Redesign, and Transformation


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After many weeks of work with corporate HR leaders, technology companies, and implementation teams I’m realizing the word that describes AI is “confusion.” Too much going on, too many unanswered questions, and no clarity about what to do. And many of you have been asked (or told) to lead the “AI Transformation” (which is the wrong phrase, as I explain) to reduce cost.

Well I hope today’s podcast gives you some clarity. Obviously the space is changing quickly, but there is a clear strategy emerging. I discuss the technology market, vendor strategies, and most important of all, how you as a business leader can leverage AI without going down dead ends.

I hope this gives you clarity, and I urge you to read our 2026 Imperatives for Enterprise AI for more.

Topics covered:

  • Why AI adoption isn’t a transformation — it’s a continuous learning process
  • How to design an architecture that avoids vendor chaos and data silos
  • The real ROI of AI: rethinking workflows and job structures, not just automating tasks
  • Strategies for navigating a confusing vendor landscape and building your own solutions
  • How to build a culture of trust and change, and empower employees
  • What to tell employees so they’ll lean in to change
  • The importance of speed, experimentation, and trusting the data over perfection.
  • If you’re in the middle of your AI strategy, please contact us. Our Systemic HR AI Blueprint will show you the way, and Galileo will help you with vendor analysis, process design, job redesign, and of course the training you need to enable your organization.

    Like this podcast? Rate us on Spotify or Apple or YouTube.

    Additional Information

    2026 Imperatives for Enterprise AI: The Road Ahead

    The Great Reinvention of Human Resources Has Begun

    Get Galileo, The AI Agent for Everything HR

    ...more
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    The Josh Bersin CompanyBy Josh Bersin

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