We’ve all had bad customer service experiences (I had a doozy last week which was actually the inspiration for today’s podcast), and I believe most of us strive to give really GOOD customer service… but when it comes down to it, what does that mean? Giving your work away? Freaking out if you haven’t heard back from a client that they’re thrilled? Letting pushy clients walk all over you? No, no, and heeeelllll no.

Today I’m teaching how the best defense against a problem is a good offense, and a five step approach to managing problems when they do arise (as they always will).

Show notes: https://www.thiscantbethathard.com/podcast/028

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