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 As interior designers, we know how critical communication is when working with clients. From the very first meeting to the final reveal, clear and empathetic communication can make or break a project. And let’s be honest, we’ve all had those stressful moments—when things don’t go according to plan, or clients are uncertain or overwhelmed.

Well, today, we’re diving into just that! I’m joined by two incredible guests—Alison Maratos, a Clinical Director and Registered Social Worker, and her sister Sarah St. Amand, who brings her unique perspective to the table. Together, they’ll share how we can create environments of trust, understanding, and clean communication with our clients.

We’re going to talk about values, scripting, mental checklists, and maybe even some physical ones—tools that can help us stay grounded and effective in our interactions, especially when the pressure’s on. So grab a coffee, take a seat, and get ready to connect with your clients like never before in 2025. You’ll leave this episode with practical tips to build stronger relationships, and hopefully, a little less stress along the way

Sarah St. Amand: @Sarahst.amandinteriordesign

Allison Maratos: https://maratoscounselling.com/team/alison-maslin-maratos/

Be sure to follow along on Instagram @thebusinessofbeautifulspaces + @thorntondesign to stay up to date on what we're talking about next week. If you love our podcast, please, please, please leave us a review. If you have any questions or topic ideas OR you wish to be a guest email us [email protected] or find us on instagram @thebusinessofbeautifulspaces

Laura Thornton is the principle designer of Thornton Design Inc, located in Kleinburg, ON. Since founding the company in 1999, Laura has been committed to creating a new kind of interior design experience for her clients. Thornton Design is an experienced team of creative talents, focused on curating beautiful residential and commercial spaces in the Toronto, Ontario area and beyond. Now sharing all the years of experience with other interior designers to create a world of collaboration and less competition.

The Business of Beautiful Spaces I @thebusinessofbeautifulspaces
Thornton Design I @thorntondesign