Become a Pro today by partnering with Shop Marketing Pros for your shop’s digital marketing services. Stop wasting your marketing dollars and connect with them at https://www.shopmarketingpros.com.

Lead your shop to the next level by planning your marketing at the Plan With The Pros workshop. You’ll get three days of intensive training with the Shop Marketing Pros team and create your 2026 marketing plan for your shop. Ready to become a Pro? Reserve your space at https://www.planwiththepros.com.

Free up your team, boost efficiency, and increase profits without the extra workload. Hub Shop Solutions- Unlock your shop’s full potential by visiting https://www.hubshopsolutions.com to schedule a demo today.

In this episode, Josh Parnell is joined by Michelle Tansey, shop owner, industry advocate, and board member for Women in Auto Care and the Silicon Valley Chamber. Michelle shares her strategies for building and maintaining a high-performing team culture, emphasizing that people must come before process and profit. She details how hiring for cultural fit, retaining top talent, and leading with both accountability and kindness have been key to her success.

Timestamps: 

• 00:00 "The Power of Showing Up"
• 05:19 "Team Building Tips"
• 09:07 Cultivating People-Driven Performance Culture
• 12:59 "Core Values Guide Every Decision"
• 13:53 Welcoming Competitors in Business
• 17:15 Belief Fuels Conviction and Influence
• 21:53 Supporting Employees' Financial Well-being
• 23:49 "One-on-One Meetings Boost Engagement"
• 26:32 "Building Strong Team Culture"
• 32:29 SOP Compliance is Mandatory
• 33:20 SOPs Boost Business Efficiency

I'm Josh Parnell, Founder and CEO of Limitless Leadership. As a leadership coach, trainer, and speaker, I help aspiring leaders in the automotive repair industry tap into unrecognized potential to achieve limitless results.

For more information, please visit limitlessleadership.co and check out The Limitless Leadership Blueprint HERE