When is good customer service most important? When things are at their MOST uncomfortable… think colonoscopy-level discomfort.

The good news? Even something as unpleasant as a painful medical procedure can be remembered in a better light if the experience ends well. And if that’s true for a colonoscopy, imagine the possibilities in our photography businesses!

Today, I’m sharing some lessons from Nobel Prize-winning psychologist Dan Kahneman, along with my three-step system for how to appropriately assess and address frustrated or disappointed clients. These strategies can help you rescue even the most dire customer service situations and turn them into rave reviews and clients for life.

Resources:

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