It's no secret that regulated industries and major companies take longer to adopt new tech. But how can social work within the walls of regulation and still do its job? In this episode, we're joined by Ben Lancaster-Nogueira, managing consultant at Deloitte Digital. Ben advises brands in the banking industry and so is no stranger to opening minds to social. In this episode, we discuss the possibilities available to risk-averse companies with ample red tape to navigate, the repercussions of slow adaptation, and why challenger brands in the same sectors can often move faster. Plus we talk about the best social channels for regulated industries, how to manage risk and crises, and how social commerce is shaking up the industry.