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Ever wonder what happens when a sterilization tech becomes a practice optimizer for a 50-person dental office? I sat down with someone who lived that exact journey, and her insights might surprise you.

Meet Erika Pusillo, who shares her transformation from handling sterilization duties to optimizing one of Florida's leading dental practices. Our conversation touched on the challenges and triumphs of managing a large dental team, including the delicate balance of associate relationships and the art of keeping talented team members engaged. Erika opens up about her own moments of doubt, near-resignation, and ultimate growth into a respected practice leader and coach. I was impressed with her refreshingly honest perspective on feedback, humility, and what it really takes to evolve beyond the traditional office manager role. Whether you're managing two team members or fifty, her insights are invaluable for any dental practice leader.

Key Takeaways:

• Communication is crucial between practice owners and managers
• Regular check-ins (quarterly for doctors, every 3 months for team members) are vital
• Success requires going beyond the 9-5 mentality
• Create opportunities for growth within your existing structure
• Give first, monetize later when pursuing speaking/coaching

Additional Bulletproof Dental podcasts featuring Erika

• https://www.bulletproofdentalpractice.com/113-the-power-of-alignment-and-delegation-for-you-and-your-om-with-erika-pusillo/

• https://www.bulletproofdentalpractice.com/great-teams-start-with-great-leadership-werika-pusillo/

• https://www.bulletproofdentalpractice.com/top-3-things-your-om-should-be-doing-with-erika-pusillo/

Connect with Erika

Email: [email protected]

Find her through: Spodak Dental and Bulletproof Dental Practice

https://www.spodakdental.com/

https://www.bulletproofdentalpractice.com/

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I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/

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My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

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Visit odysseymgmt.com to check out my book, webinars and courses.

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YouTube: https://youtube.com/@odysseymgmt