Why do we put up with them? I recently talked with a friend who routinely purges ‘bad’ patients from his practice. We both thought that more offices should do this. I wanted to share my thoughts on rogue patient management with you. Hope it helps.  Schedules full of awesome patients sound pretty good to me! 

 

Quotes

 

• “Imagine if you actually liked all your patients.” 
• “Think about it, how many patients do you have that bring out this high anxiety.” 
• “They have a philosophy where they only see patients they really really like.” 
• “Most of the time when someone has been a wack-a-doo on the phone, they have been a wack-a-doo in real life.” 
• “I understand they need a dental home, but it doesn’t have to be your dental home.”
• “I’ve learned over the years to trust my gut.” 
• “I’m not saying dump all your patients, I am saying dump the ones you don’t like.” 
• “If you are letting reviews hold you hostage then you are always going to be practicing defensively.” 

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Also! Grab this Ebook that is completely free for you. 50+ pages of knowledge, checklists and job descriptions. Enjoy! 

 

Click here for the Prepare Protect Prosper eBook

Links 

 

**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa’s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa’s Book Moving Your Patients to Yes! Easy Insurance Conversations

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