The post-COVID state of collections may surprise you - it's better than I thought. Andy Cleveland is my guest and is known as the Dental Practice Ninja (hi-ya!). We chatted about collections protocols, small claims court and when to write off balances. Have you ever wondered if you should forgive a balance when a patient dies? What about if you run into a collections patient outside of the office? I always love talking about money and so does he. I hope this episode is helpful!

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

Quotes

• "1 in 3 Americans is in collections at any time."
• "The best way to fix your collections problem is to fix your insurance system problem."
• "People beat themselves up trying to get to 98% collections, but sometimes it isn't possible. Some people just are not going to pay."
• "They made more on unemployment than they did at her practice, why would they work?"
• "You don't have to treat everyone to 100% health if it is going to bankrupt you - it doesn't make sense."
• "Why are we always talking about insurance when that is only half of the market?"
• "Expect the best, but plan for the worst."

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Don't forget to check out my other podcast Chew on This - A Dental Podcast!

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Links

Andy's Info

864-517-2233

Website: Andy Cleveland's Dental Practice Ninja Website

Facebook: https://www.facebook.com/AccountsReceivableNinja

LinkedIn: Andy Grover Cleveland - Patient Accounts Receivable Specialist - Business Consultant

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