Dr. Gina Dorfman joins me to discuss her perspectives on patient behavior, group interviews and not managing like a witch. Could you be a micromanager and not even know it? I was one - I'll admit it. We then talk about how patients are usually ready to commit when they contact you. I think you'll be surprised at how easy it is to turn a patient away.

Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/

Quotes:

• "Done is better than perfect."
• "If you need to micromanage a person, you have the wrong person."
• "Aptitude is great - we can teach that but attitude, that is essential."
• "You can have the best people in the world, but you need systems."
• "30% of your marketing dollars are being wasted on people who cannot schedule during the day."
• "It's not about you, it is about the office."
• "If I can't do it online, a lot of times it isn't getting done."
• "They brought themselves to the party, I just need to open the door and let them in."
• "I have never seen a front office where everything is done."

Links from Episode:

• Dr. Dorfman's Website
• Yapi's site
• Insurance and Getting to Yes with Teresa Duncan
• Mike Michalowicz - Small Business Author
• Dr. Dorfman interviews Mike Michalowicz
• Good to Great: Why Some Companies Make the Leap and Others Don't by Jim Collins
• Procrastinate on Purpose: 5 Permissions to Multiply Your Time by Rory Vaden
• Take the Stairs: 7 Steps to Achieving True Success by Rory Vaden

Don't forget to check out my other podcast Chew on This - A Dental Podcast!

Also! Grab this Ebook that is completely free for you. 50+ pages of knowledge, checklists and job descriptions. Enjoy! Click here for the Prepare Protect Prosper eBook

**If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa's Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa's Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use 'newsletter' for $3 o