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In this episode, Josh Parnell is joined by Uwe Kleinschmidt, founder of AutoTechIQ. Uwe talks through how his leadership journey started in East Germany, and how he learned things there that have help him innovate in the automotive industry. Uwe says it's critical to not get angry, but to embrace direct feedback from customers and turning it into opportunities for growth and product improvement. He also discusses how empowering customers and service advisors—with digital inspections, education, and new AI-enabled solutions—leads to increased trust, streamlined processes, and higher approval rates.

Timestamps:

• 00:00 "From East Germany to Bosch Innovator"
• 05:25 Unexpected Help at a Conference
• 08:40 Controlled Product Release Strategy
• 11:54 Embracing Change and Feedback
• 12:59 Disruption's Hidden Value
• 18:07 Empower Motorists, Benefit Shops
• 20:25 "Digital Vehicle Inspection Boosts Sales"
• 24:25 "AutoTechIQ: Car Issue Solutions"
• 28:36 "Time Management Solutions"
• 31:47 Perspective Shift in Criticism
• 34:28 Resilience and Purpose Quotes

I'm Josh Parnell, Founder and CEO of Limitless Leadership. As a leadership coach, trainer, and speaker, I help aspiring leaders in the automotive repair industry tap into unrecognized potential to achieve limitless results.

For more information, please visit limitlessleadership.co and check out The Limitless Leadership Blueprint HERE