So, what are they?

Step 1: Get All the Facts - What is going on? What is the effect of the issue that is being identified?

Step 2: State the Issues Correctly - Look at the actual business impact of said issues objectively

Step 3 - Ask the Right Questions - What is the issue's impact on the client and on the business? Hear and listen to these questions' answers.

Step 4 - Agree on the Next Course of Action - Makes sure it is SMART!

Step 5 - Implement - Promptly execute on the ideas that you and your team agreed with.

Step 6 - Follow Up on Progress

I hope that this episode helps you and your IT & MSP business.

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Until next time, you look after yourself and I'll catch up with you soon!