Kicking off the episode, Dean explains why working with an agency who understands your industry is key and Humnize’s focus on working with MSPs. We discuss the changes in the tech space and how it has affected recruitment and working dynamics. 

Dean and I then talk about the importance of having the right people in the business, the challenges faced by MSPs in rushing to fill positions and overlooking red flags in the recruitment process. Both of us agreed that there is a need for a well-defined onboarding and induction process for new hires once you’ve identified the right candidates 

Then we discussed the importance of employer brand and presenting an attractive online image to attract candidates. Showcasing your company’s mission and values is just as important as including specifics about the job role and benefits package. We also shared a few examples of how MSPs can invest in their office environment to create an appealing workplace, and some ideas of how to succeed in recruiting the right people like offering soft-benefits, having a compelling job description, , how to conduct effective interviews, and creating a personal connection with candidates. 

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Listen to Episode 115 of the IT Experts Podcast about How to Retain Your People with Ian Luckett 

Take the MSP Mastery Quiz right HERE 

Connect with me on LinkedIn and see what I'm up to by clicking here – linkedin.com/in/ianluckett 

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Until next time, look after yourself and I’ll catch up with you soon!