The IT Experts Podcast

EP164 - You’ve Found the Right Candidate... Now What? with Meg Fenney & Ian Luckett


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The Value of Consistency and Self-Investment  

Meg starts by emphasizing the importance of consistency in building a high-performing team. To achieve this, business owners need to invest time in learning and growing themselves. Consistency, combined with self-investment, leads to the development of valuable managerial skills. Business leaders should focus on continually improving their skills, aligning their values with their team, and driving the company's mission forward. 

 

The Role of Managers and Team Leaders  

Meg highlights the critical role of managers and team leaders in nurturing talent. They should be willing to be vulnerable and acknowledge that their team members may possess more knowledge in certain areas. To effectively manage and lead, it's crucial to value your managerial skills and provide your team with the opportunity to develop and grow. 

 

The Importance of High-Performing Teams  

We discuss what a high-performing team looks like. It's not just about meeting targets or solving technical issues. High-performing teams engage in conversations about client opportunities, innovation, and continuous improvement. They value open communication and encourage team members to share their thoughts and ideas for improvement. 

 

Getting the Onboarding Process Right  

Meg shares insights into the onboarding process, which goes beyond simply orientating new hires to your business. It's about helping them become high-performing team members who understand your culture, values, and objectives. Setting clear 30-60-90 day plans, defining what success looks like in the role, and consistently monitoring progress are key elements of effective onboarding. 

 

Individual Contributor Skills  

For individual contributors who are not managing teams, Meg outlines three critical skills: proficiency, teamwork, and daily discipline. These skills include technical expertise, alignment with company values, and maintaining strong daily routines. The role of a manager is to support individual contributors in developing and honing these capabilities. 

 

The Shadow of the Leader  

Leaders must look in the mirror and assess their own behaviour and actions. Their conduct sets the tone for the entire team. Effective leadership involves being open, involving the team, and being willing to admit when improvements are needed. Your team can provide valuable insights into areas where your business can become better. 

 

Simplifying the Process  

Meg's advice is to keep it simple. Start by investing time and effort into the hiring process and consistently monitor and support your new hires. Don't overcomplicate things. Consistency and self-investment will lead to significant improvements over time. 

 

Hiring the right candidate is only the first step towards building a successful team. To truly thrive, businesses must invest in their leadership skills, value their managerial abilities, and foster high-performing teams that are aligned with their culture and mission.  

 

A simple yet consistent approach, combined with continuous self-improvement, will lead to a radical transformation in your business. 

 Connect with Meg Fenney on LinkedIn by clicking HERE or reach out via email at [email protected] to learn more about her insights and expertise. 

 

Connect with me on LinkedIn and see what I'm up to by clicking HERE  To join our amazing Facebook Group of over 300 MSPs where we are helping you Scale Up with Confidence, then click HERE 

Again, if you’re ready to take the next step in supercharging your MSP, take the Scale with Confidence MSP Mastery Quiz. This will provide you with insights and guidance tailored to your specific needs.   

Until next time, look after yourself and I’ll catch up with you soon!

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The IT Experts PodcastBy Ian Luckett - The MSP Growth Hub

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