"Definitely leaders need to be involved,  if they're scheduling something for their guys they should be there as well with them you want to feel like it's a part of a group,  I mean we're all human, group dynamics are how a lot of things work and you know if the group is separated the leaders are not even there then it just feels like we're not really in the group then..."

- Chris Calamusa

Chris Calamusa joins Joe Crisara on this episode of The Service MVP Podcast to discuss the key steps to Orienting and onboarding Your Team.

Contact Joe Crisara Service MVP.

Podcast Episode Transcription:

Definitely leaders need to be involved if they're scheduling something for their guys they should be there as well with them you want to feel like it's a part of a group,  I mean we're all humans group dynamics are how a lot of things work and you know if the group is separated the leaders not even there then it just feels like we're not really the group then. Welcome to the service MVP podcast this is where you go to learn how to use pure motive service to create higher value to grow your results grow your results and now here is your host America's service sales coach Joe Crisara alright everybody welcome to this service MVP podcast and my name is Joe Crisara America's service sales coach as some people call me uncle Joe I'm the uncle to the service industry well we here now today are going to welcome if I had a mount Rushmore of uncle Joe's friends he would be definitely one of the figures on that mountain Ashton granite and his name is Chris Calamusa who is our onboarding coach and orientation supervisor for the clients who work at service MP and Chris is going to talk about a great subject called the three steps orienting and onboarding your team Chris welcome to the podcast I really appreciate you being here oh I'm so glad you asked me to be on this is going to be fun thanks for having me it will be Chris first of all we're going to talk a little bit about you know just you know it's like when people get off to a great start you know it's like in a football game if your team scores a touch on the first drive of the game well the other team is already got to catch up they're you know behind the same baseball when you get ahead of the game you're winning most teams were held in the 7th inning usually win the game by the 9th inning you know sometimes you do lose the game but most of the time it's a good indicator of doing things Christ tell us a little bit about how you got started in in this process of becoming an onboarding and orientation coach and tell me what's been your experience and how did you go from wherever you worked to where you right now well when I first joined the team at was originally contractor selling.com now service MVP uh I was just customer service I was just supposed to answer the phones and try to help people with their technical difficulties but the minute that I saw uncle Joe's doing some coaching meetings I was like I need to be a part of that and then about six months later they made me Joe's assistant and there it was for about two years just soaking up all the gold Nuggets that got spit out of your mouth so it was a very impactful time on my life and you know just my career and you know now you were you bless me by giving me the reins to help some other students out and uh practice with them and role play and graduate them now so at this point now I'm the onboarding coach and yeah we're just making sure we get everybody graduated and through our program here's the supervised that department we have other people who are coaches to and Chris has gone from not just the onboarding coach but also to the person who supervises the coaches and that area trains those people as well he doesn't just on board your company he onboards our company to our people here so he's gone through that pr